Head of Services

Lead the Future of Services at Cyclone
Cyclone is creating a new national leadership role to shape the future of our Services business.
As Head of Services, you will be responsible for our Managed Services and Professional Services practices, leading a national team focused on delivering exceptional customer outcomes while supporting Cyclone's growth into Enterprise, Commercial and Government markets. The role has been created as part of a broader services transformation designed to improve accountability, strengthen customer engagement, and create a more scalable operating model for the future.
Reporting directly to the CEO, you will lead service performance, customer experience, consulting delivery, operational excellence and capability development across the Services organisation.
Why You’ll Love Working with Us
Great Team Benefits: Competitive salary and benefits package including health insurance, a paid volunteer day per year, discounted technology products and OCP support
Customer-Centric Culture: We’re passionate about delivering exceptional support and building trusted partnerships with our customers
Key Responsibilities
Lead Cyclone's national Services organisation
Drive customer satisfaction, retention and service excellence
Own Managed Services and Professional Services performance
Develop and execute the Services strategy
Establish consistent service delivery frameworks nationwide
Lead service reporting, service reviews and continuous improvement initiatives
Build strong relationships with key customers and strategic stakeholders
Drive utilisation, profitability and commercial performance
Coach and develop a high-performing leadership team
Partner with Sales, Product, Operations and Software teams to deliver outstanding customer outcomes
What We're Looking For
10+ years leading Technology Services, Managed Services or Professional Services organisations
Experience in Enterprise, Government or large Commercial environments
Strong commercial and financial management skills
Experience leading distributed teams across multiple locations
Exceptional customer engagement and stakeholder management capability
Proven ability to scale teams and drive organisational improvement
Strong leadership presence with a focus on accountability, coaching and execution
Why Cyclone
Cyclone is a proudly New Zealand-owned technology company helping customers leverage technology to achieve meaningful outcomes. With offices throughout New Zealand and a growing national footprint, this is a rare opportunity to shape the future direction of one of New Zealand's leading technology service providers.
To apply
You must currently live in New Zealand and be eligible to work here to apply for this position. Our customers require us to complete security and reference checks.

Employment type
Full time

Work arrangement
No