Learning And Development Specialist

**********Candidates must be a resident of DC, MD, VA states*************
Title: Learning & Development Specialist
Location: Reston, VA 20191
Duration: 6 Months Contract
Job Description:
Terms of Employment
W2 Contract-to-Hire, 12 Months
This role is hybrid. Resource must reside in DMV and is required to report to Canton or Merriweather at least once per month.
Overview
Client is seeking a skilled Learning and Development Specialist to join a leading regional healthcare insurance organization. In this role, you will lead foundational onboarding and systems training for incoming Customer Service and Claims professionals. You will serve as the primary facilitator for 3-to-4 week introductory training programs, equipping new hires with core navigation skills in enterprise platforms, basic claims inquiry techniques, and customer service standards before they transition into specialized department tracks.
Key Responsibilities
Facilitate engaging 3-to-4 week virtual (and occasional in-person) onboarding cohorts for new customer service and claims employees.
Instruct new hires on core platform navigation, systems access, and basic operation of the Luminex platform.
Deliver foundational curriculum covering basic claims inquiries, customer service protocols, and administrative workflows.
Partner with operational leadership and business area managers to ensure seamless transition of trainees into deeper, specialized departmental training tracks.
Utilize virtual learning tools and Microsoft Office applications to maintain an interactive and structured learning environment.
Required Qualifications
Minimum of 2 years of corporate learning and development or instructional facilitation experience.
Demonstrated experience conducting virtual instructor-led training (VILT) and classroom instruction.
Prior experience in or exposure to customer service operations or claims processing workflows.
Proficiency with Microsoft Office tools and modern virtual collaboration/training platforms.
Must reside in the DMV area and be able to commute on-site at least once per month to Canton or Merriweather, MD.
Preferred Qualifications
Background in healthcare, health insurance, or Third-Party Administrator (TPA) environments.
Direct experience with or knowledge of the Luminex platform (or similar healthcare claims/administration platforms).
Prior professional experience working within the health insurance or healthcare payer industry.
Sincerely,
Preetam Raj
Lead Technical Recruiter
nTech Workforce Inc.
D: 410-505-4857 EXT: 726
E: preetam@ntechworkforce.com
preetam(at)ntechworkforce(dot)com

Work arrangement
Yes