Field Service Engineer (E&I/ Software)

About us
HMH is a leading provider of drilling solutions, offering a wide range of products and services that are designed to be the safest and most efficient in the industry. Apart from our expertise in land and offshore operations, we are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as offshore wind industries. With offices in 16 countries across five continents, HMH maintains a strong global presence.
HMH is a frontrunner in developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint. Equipped with its brilliant team of engineers, HMH is committed to actively exploring opportunities in other industries. For us, this means new opportunities and challenges that we need creativity and great minds to solve in our efforts to innovate our future.
Do you want to join our team?
At HMH we value our employees. We offer exciting job opportunities that will give you the opportunity to grow in your role and give you the professional development you deserve. In addition to competitive pay and benefits, you will join a casual and inclusive work environment. Our environment is based on respect and having a good day at work, so you can expect to join a knowledgeable, global team who help each other to succeed.
Summary
This role will be responsible for the installation, commissioning, maintenance, troubleshooting, and repair of software-driven control systems and equipment.
Accountabilities
■ Provide installation, commissioning, troubleshooting and repair services on HMH equipment.
■ Document all services performed and actions carried out on field service technical reports.
■ Stay current on information contained in Product and Safety Bulletins.
■ Establish and maintain good working relationship with client personnel.
■ Co-ordinate with service manager and service account managers (SAM) for required parts, materials, support, etc.
■ Advise SAM of modifications or upgrades to HMH equipment.
■ Supervise sub-contracted personnel.
■ Stay current on information with HMH software procedures and ensure software is handled according to available QA guidelines.
■ Provide training to internal & external clients.
Deliveries
■ On-time delivery of project implementation.
■ Customer satisfaction.
Participation
■ Internal audits (ISO).
■ Training related to HSSE and Quality.
■ Operation / After Sales strategy process.
Required Qualifications
Education: Degree in relevant discipline.
Experience: Minimum 2 years of relevant experience. Fresh graduate also encourages to apply.
Skills and Abilities: Able to travel frequently, working long and irregular hours and willing to work in offshore environment. Candidates to be medical fit for working offshore.
Demonstrated proficiency with technical concepts. Basic understanding of how the team integrates with others. Ability to use communication skills to exchange moderately complex information, typically within own team.