Business Operations Specialist (Virtual Assistant)

Job description:
Job Summary
We are looking for a highly organized, proactive, and detail-oriented E-Commerce & Business Operations Specialist to support day-to-day business operations, e-commerce activities, customer service, administrative tasks, and special projects.
The ideal candidate is a reliable self-starter who can manage multiple priorities, follow up on outstanding tasks, communicate effectively with internal teams and external partners, and adapt quickly as business needs change.
Key Responsibilities
Manage and follow up on day-to-day business tasks, priorities, and action items.
Manage and post social media content provided by the content creator as needed.
Learn and assist in managing TikTok Shop, Amazon, Shopify, and other online marketplaces.
Monitor the company website and coordinate with the Website Specialist regarding issues, updates, and required fixes.
Follow up with the appropriate team members or specialists to ensure website concerns are resolved promptly.
Respond to online customer inquiries and ensure timely follow-up.
Assist with wholesale customer inquiries and other customer-related matters.
Conduct online research and help identify effective solutions to business and operational concerns.
Coordinate with vendors, contractors, service providers, and other business partners.
Track projects, pending items, deadlines, and follow-ups to ensure timely completion.
Perform general administrative tasks, data entry, and record keeping.
Assist with basic QuickBooks and financial-related tasks when needed.
Support sourcing, business operations, and special projects.
Take on other reasonable business-related tasks and responsibilities as priorities change.
Qualifications
Demonstrated ability to take ownership of tasks and follow them through to completion.
Proactive and self-motivated, with the ability to work with minimal supervision.
Quick learner with a strong willingness to understand the business and learn new processes and tools.
Strong research and problem-solving skills, with the ability to ask thoughtful questions and find effective solutions.
Highly organized, dependable, and detail-oriented.
Able to manage multiple priorities, deadlines, and changing business needs effectively.
Comfortable working independently while maintaining productivity and quality.
Strong follow-up and coordination skills, with the ability to identify the appropriate person or resource to address an issue and ensure it is completed.
Excellent communication and interpersonal skills.
Flexible and willing to take on new responsibilities and special projects as business priorities change.
Preferred Skills
E-commerce Operations
Shopify
Amazon
TikTok Shop
Social Media Management
Customer Service
Project Coordination
Administrative Support
Data Entry
Vendor Coordination
Online Research
QuickBooks
Problem Solving
Task and Deadline Management
Benefits:
Health insurance
Paid training
Promotion to permanent employee
Work from home

Work arrangement
Yes