Sales Excellence Manager

ABOUT ALCHEMY
Alchemy is headquartered in Kildare, Ireland, and is ranked as the 11th-fastest growing tech company in Ireland in Deloitte's Technology Fast 50. Our global operations span multiple continents, with facilities for device warehousing, triage, grading, and reverse solutions in the USA, UK, Australia, Dubai, Hong Kong, Mexico, South Korea, Taiwan, and Japan. We process and ship secondary tech to businesses and consumers across Europe, with shipping locations in Ireland and France, supported by multiple sales offices worldwide.
At Alchemy, we’re not just reshaping the circular tech market – we’re creating opportunities for people. Our pioneering technology connects every step of the circular tech market, empowering consumers and businesses alike. From trade-in to remarketing, we offer a seamless experience, partnering with manufacturers, mobile carriers, and retailers to deliver value securely and transparently. Our proprietary technology makes it possible for consumers and businesses to recover value safely and securely from their used devices.
We also own LoopMobile, a leading online retailer of pre-owned devices, serving major markets including the United States, Europe, the United Kingdom, and Australia.
At the heart of Alchemy are our people. We believe that diverse perspectives fuel innovation, and we welcome talent from all backgrounds to help us shape the future of circular tech market. Our global team is made up of innovators, problem-solvers, and creators who are passionate about making a difference.
If you’re looking to join a dynamic, fast-paced environment where your contribution matters, come and join us. We’re the fastest growing global company in the circular tech market - and we’d love for you to be part of it.
Explore more at www.wearealchemy.com
ROLE DESCRIPTION
The Sales Excellence Manager EU & UK plays a pivotal role in bolstering Alchemy’s commercial achievements across Europe and the UK. This position requires independence and accountability. We seek candidates with an innovative mindset, eager to contribute to a rapidly expanding company with global aspirations in the second-hand mobile devices market. The role aims to elevate the performance of our European and UK Sales Team to new heights.
Responsibilities:
Track Sales Teams’ Revenue Performance: Monitor and analyse the sales team’s performance metrics, including active customer counts, revenue, and gross profit by line of business. Prepare regular reports for the Commercial Director to ensure ongoing awareness and strategic adjustments as necessary.
Define Aged Sales List: Develop and maintain a weekly aged sales list, identifying inventory that has been held longer than desired. Work closely with the sales and inventory teams to implement measures to optimise turnover rates and maintain aging KPI’s on track.
Coordinate Sales Forecasts and Financial Feedback: Regularly update sales forecasts based on market trends and sales team input. Provide these forecasts to the Finance team to assist in projecting cash flow and financial planning.
Create Price Lists: Develop and update price lists on a weekly basis, taking into account market trends, stock levels, and aging products. These price lists aim to stimulate sales, optimise stock levels, and reduce the average aging of inventory, ultimately contributing to profitability.
Coordinate Market Pricing Feedback: Gather and analyse market pricing feedback from the sales team and communicate relevant insights to the Supply Team on a bi-monthly or quarterly basis. This process helps ensure that pricing strategies are aligned with market conditions and customer expectations.
Monitor Demand Planning: Oversee the demand planning process for both B2B and B2C channels, ensuring accurate forecasts are provided to the Supply Team each week to align supply chain strategies with market demand, optimising stock availability and customer satisfaction.
Define Products for Promotion on Callisto: Based on stock levels and inventory aging data, identify products to be promoted on Callisto, our B2B marketplace. Work closely with the Marketing Team to plan and execute promotional strategies that align with stock management goals and market trends.
Provide Customer Support: When time permits, offer direct support to customers, addressing inquiries and resolving issues to ensure a high level of customer satisfaction while gathering valuable insights into customer needs and preferences.
We Have:
An experienced, innovative bunch of people – leaders in their field - unparalleled in tech trade in solutions and remarketing.
Sophisticated partners and investors that give Alchemy a financial edge and credibility.
A creative and fun environment with great flexibility for the right candidate to make the role their own.
Outstanding technology platforms and solutions that are available globally to our customers.
A disruptive business model that makes Alchemy a compelling partner to customers and suppliers alike.
A winning attitude based on our ability to deliver and our appetite to do so.
You Have:
Proven work experience in Sales, Sales Excellence or Product Management
Fluency in English is must.
Hands on experience with MS Office (MS Excel in particular)
Understanding of sales performance metrics
Excellent organizational and multitasking skills
A team player with high level of dedication
Ability to work under strict deadlines
High motivation and self-discipline to work independently
Keen attention to detail and proven ability to produce high- quality output
An entrepreneurial approach and the ability to get things done in cross-functional teams

Work arrangement
Yes