Solutions Engineer

ABOUT BASELAYER
Every day, financial institutions make consequential decisions about which businesses to onboard and trust, in order to grow with confidence. Baselayer exists to make those decisions faster, more accurate, and much less expensive. We offer the leading AI Risk Platform that automates merchant onboarding, underwriting, and fraud prevention for over 20% of the Financial Institutions in America. By combining authoritative government data, AI agents purpose-built for web analysis, and a network powered by millions of applications, Baselayer prevents billions of dollars in merchant fraud and credit risk and instantly automates good merchant applications.
ABOUT THE TEAM
We're a small team solving a big problem. Business fraud costs the financial system billions every year, and the tools built to fight it are slow, expensive, and outdated. We're changing that. You'd be joining a small, close-knit team where ownership is real, customer impact is immediate, and the work you ship matters from day one. We move deliberately, communicate directly, and care deeply about quality. If you want to look back in five years and know you worked on something that changed how trust works across major financial institutions, let's chat!
ABOUT THE ROLE
We're looking for a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.
WHAT YOU'LL DO
Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions
Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products
Solution Design: Create technical documentation and implementation plans that address specific customer needs
Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities
Cross-functional Collaboration: Work closely with sales, product, and engineering teams
Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios
Customer Training: Educate customers on Baselayer's products and APIs
Feedback Loop: Collect and communicate customer feedback to product and engineering teams
Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space
Post-implementation Support: Provide ongoing technical guidance to ensure customer success
MINIMUM REQUIREMENTS
You have 2+ years of experience in a technical role, product management, or customer-facing position
You possess fundamental knowledge of API concepts and web technologies
You're detail-oriented and able to document requirements effectively
You're a natural problem-solver who enjoys finding solutions to complex challenges
You're adaptable and can navigate ambiguity with confidence
You're highly collaborative and enjoy working with cross-functional teams
WHAT SETS YOU APART
Experience in solutions engineering, implementation, or technical customer success
Basic coding skills in Python or JavaScript
Familiarity with identity verification, KYC/KYB processes, or financial compliance
Experience with fintech or financial institutions
Experience leading technical discovery calls, product demos, or implementation workshops
WORK LOCATION
Based in New York City; Full-time in office
COMPENSATION
Salary Range: $135,000 – $220,000 + Equity
BENEFITS
Time off when you need it: Flexible PTO so you can recharge without red tape
In-person energy: We're based in NYC and meet in the office full-time
Competitive compensation: We pay well and back it with equity. We want you to think and act like an owner
Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before
Benefits on us: We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck
401(k) with company match: We match your contributions so your future self benefits too
HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do
Stay healthy, stay sharp: A $250 monthly gym stipend to help you bring your best self to work, and everywhere else
A seat at the table: We believe in transparency, radical candor, and giving every team member a voice 🔥