ServiceNow System Analyst

Company Description Cybage Software is an information technology company specializing in outsourced product engineering and IT consulting services, with over three decades of experience in software development. The organization partners with leading independent software vendors and global enterprises across sectors such as media, travel, retail, healthcare, logistics, and FinTech. With a team of more than 7,500 professionals supporting over 250 active clients, Cybage emphasizes a culture of fairness, inclusion, diversity, and work-life balance. Team members work in a supportive environment that encourages creativity and high-quality outcomes, complemented by philanthropic initiatives like Cybage Asha and Cybage Khushboo. Cybage leverages modern and legacy technologies, including GenAI, RPA, major cloud platforms, and enterprise solutions such as Salesforce, ServiceNow, and SAP.
Role Description This full-time hybrid ServiceNow System Analyst role is based in the Pune Division, with flexibility for some work from home. The ServiceNow System Analyst will collaborate with business and IT stakeholders to understand requirements, analyze current processes, and translate them into effective ServiceNow configurations and workflows. Responsibilities include gathering and documenting functional and technical specifications, performing system analysis, and supporting implementation, enhancement, and integration of ServiceNow modules. The role involves monitoring system performance, troubleshooting issues, coordinating with development and support teams, and ensuring alignment with IT service management best practices. The analyst will also contribute to testing, user training, and continuous improvement initiatives to optimize platform usage and service delivery.
Qualifications
Strong Systems Analysis and Business Analysis skills to translate business needs into effective ServiceNow solutions.
Excellent Analytical Skills and Troubleshooting capabilities to diagnose issues and optimize system performance.
Solid foundation in Information Technology concepts and IT service management processes.
Experience working with ServiceNow or similar ITSM, ITOM, ITAM platforms, including configuration and workflow design.
Ability to collaborate with cross-functional teams and communicate technical information clearly to non-technical stakeholders.
Relevant academic background in Computer Science, Information Technology, Engineering, or a related field.
Knowledge of ITIL practices, incident and change management, and service catalog design is highly beneficial.
CIS certification will be a big plus

Work arrangement
Hybrid