Customer Operations Coordinators - Dispatch

At TOMRA Collection, we are helping transform how societies collect and recycle valuable resources. As we continue to expand across Europe, our New Markets team plays a critical role in bringing TOMRA's Reverse Vending Machines (RVM's) and solutions to new countries, customers, and communities.
We are looking for a Customer Care & Service Coordinator to join our growing Shared Service Centre in Belgrade. In this role, you will be at the heart of the customer experience—supporting customers, coordinating service activities, and helping ensure our installations and interventions run smoothly from day one.
This is an exciting opportunity to join TOMRA at a key stage of growth and contribute directly to building our European operations. You'll collaborate with colleagues across multiple countries and functions while helping deliver a world-class customer experience.
What You Will Be Doing
Providing professional and friendly support to customers via phone, email, and digital channels.
Coordinating installation appointments and service interventions, ensuring customers are informed and supported every step of the way.
Scheduling and dispatching technicians, balancing customer needs with operational efficiency.
Working closely with field service teams, logistics partners, and internal stakeholders across Europe to keep activities running smoothly.
Maintaining accurate records and updates in CRM and ERP systems.
Monitoring service readiness and ensuring all required information is in place before work is carried out.
Escalating complex issues when needed and helping drive timely resolutions.
Identifying opportunities to improve processes, enhance customer satisfaction, and support continuous improvement initiatives.
What Makes This Opportunity Special?
Contribute to TOMRA’s continued European growth journey.
Work in a dynamic international environment with colleagues across multiple countries.
Gain exposure to customer service, logistics, field service, and operational processes.
Help shape and improve new ways of working as our business continues to expand.
Build valuable experience within a global sustainability and technology company making a real impact.
Who You Are
We believe you will thrive in this role if you combine a passion for customer service with strong coordination and problem-solving skills. You are someone who enjoys helping customers, building relationships, and ensuring every interaction leaves a positive impression.
At least 2 years of experience in a customer service, customer support, or contact centre environment.
Motivation to help build and scale TOMRA Collection operations across Europe while delivering an outstanding customer experience.
Hands-on experience working with CRM systems, ideally Microsoft Dynamics 365.
Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
A customer-centric mindset with a proactive approach to solving problems and finding practical solutions.
Strong organizational skills and attention to detail.
The ability to collaborate effectively with colleagues, customers, technicians, and stakeholders across different countries and functions.
Confidence using digital tools and systems to manage customer interactions and service activities.
Fluency in English, both written and spoken; plus 1 additional European language from either Greek, Spanish, French or Italian are a particular advantage.

Employment type
Full-time

Work arrangement
Hybrid