Analyst - IT Support Specialist

Make an impact
As an Information Technology Analyst, you will assist the corporate and property (offsite) staff and nation-wide satellite offices with technical support of desktop computers, applications, and related technology. This position is based out of our Salt Lake, UT office.
Support for this role includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. The Information Technology Analyst will regularly interact with application software and operating systems to diagnose and resolve unique, non-recurring problems. Support includes fault diagnosis and resolution of Microsoft Windows desktops, Microsoft Office, networking components, printers and other peripherals. Additional duties of the Information Technology Analyst include:
Provide front end support for PC's and associated peripherals for Bridge properties located nationally
Set up equipment for employee use, performing or ensuring proper installation of peripherals, operating systems, and appropriate software
Answer users' inquiries regarding computer software and hardware operation to resolve problems
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
Configure software to connect to Internet application servers
Identify and correct or advise, on operational issues in end-user computer systems
What you should bring
Minimum 3 years’ experience of IT support experience
Minimum 2 years’ experience supporting large onsite team as well as remote users with minimal supervision
Minimum 2 years’ experience on boarding IT needs for new employees
High proficiency in Microsoft Windows and Office, Ethernet and wireless networking, hardware and software setup, and problem resolution
Ability to multi-task and prioritize competing service request
Ability to work independently and efficiently to meet end-user needs
Ability to promptly answer support related email, phone calls and other electronic communications
Superior organization skills, attention to detail, and appropriate motivation
Experience with hardware and software issues
Proficiency in Internet related applications such as E-Mail clients and Web Browsers
Excellent communication (oral and written), interpersonal, and presentation skills
What you can be part of
Our IT help desk is a fundamental part of Bridge Investment Group. We have a great team where we work together to build the best foundation. Our team culture is one of the best, helping each other learn and grow.
Benefits Overview
Bridge Investment Group offers a comprehensive and competitive benefits package designed to support the health, financial security, and well‑being of our employees. Benefits eligibility and availability vary based on position, employment status (full‑time or part‑time), and length of service, and are subject to change in accordance with plan terms. This summary highlights key benefits and does not constitute a guarantee of coverage. Specific benefits and eligibility requirements will be provided at the time of offer.
Benefits may include:
Health & Insurance Benefits
Comprehensive insurance options, including Medical, Dental, and Vision
Optional coverage such as Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance
Company‑paid Life Insurance, with the option to purchase additional coverage
Company‑paid Long‑Term Disability coverage
Access to a benefits concierge service for personalized support
Access to mental health and well‑being resources
Retirement
401(k) Plan with dollar‑for‑dollar company match up to 6% of pay
Contributions are fully vested immediately
Eligible employees are automatically enrolled at a 4% contribution rate
Eligibility requires a minimum age of 21 and at least 60 days of service
Time Away From Work
Paid Time Off (PTO)
11 paid holidays annually
Parental Leave
Following six (6) months of employment, eligible employees may receive:
Four (4) weeks of paid parental leave as a primary caregiver, or
Two (2) weeks of paid parental leave as a secondary caregiver
Following two (2) years of employment, eligible primary caregivers may receive up to twelve (12) weeks of paid parental leave per birth, adoption, or placement
Learning & Development
Tuition Reimbursement of up to $5,000 per year for pre‑approved education expenses
Repayment obligations may apply if employment ends prior to 24 months
We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.
Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process, please email talentsupport@bridgeig.com.
Want to talk with someone about Bridge Culture?
At Bridge, we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture, we offer "Culture Conversations." This initiative reflects our commitment to transparency, diversity, and inclusivity.
Culture Conversations are voluntary, one-on-one sessions designed for applicants to connect directly with our diverse staff members. It's your chance to explore the Bridge work environment, ask questions, and get a genuine feel for what it's like to be part of our team.
How it Works:
Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. Choose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone you'd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references.