Referral Intake Specialist

Referral Intake Specialist
Remote (Arizona Residents Only) | Full-Time | Hourly Position
Join Donor Network of Arizona and help save and heal lives through organ and tissue donation. As a Referral Intake Specialist, you will play a critical role in the organ donation process by evaluating referrals, assessing donor suitability, and collaborating with healthcare professionals to maximize donation opportunities across Arizona.
This is a remote position; however, candidates must reside within the state of Arizona.
The Referral Intake Specialist role is responsible for maximizing the organ referral and evaluation process in collaboration with the Referral Optimization Charge (ROC), Advisor on Call (AOC), Organ Recovery Coordinator (ORC), Organ Donation Coordinator (ODC), Donor Legacy Advocate (DLA), hospital staff, physicians, and medical director as needed.
Communicates with appropriate professional staff and reviews the patient’s medical record for consideration of donation options.
Performs an initial telephone evaluation with the party initiating the referral call. Initial telephone evaluation is intended to obtain information to determine gross suitability for organ donation.
Performs full chart review to assess donor suitability.
Collaborates with internal staff to manage all open referrals, including daily follow up, optimizing referral outcomes and processes
Provides basic education to hospital staff about the donation process, plan for continuity of care and progress of referral.
May need to facilitate a family conversation regarding donation when this is an immediate need. This includes collaborating with hospital staff to determine appropriate timing for family counseling and conversation.
Schedule & Availability Expectations
We currently have potential openings on both day and night shifts:
Night Shift: 3 x 12-hour shifts per week
Day Shift: 2 x 12-hour / 2 x 8-hour schedule per week
In addition, all Referral Intake Specialists are expected to:
Work a minimum of approximately four weekend shifts per month.
Participate in holiday coverage, including two to three major winter holidays each year.
Why Join Donor Network of Arizona?
We offer a comprehensive and competitive benefits package designed to support your health, financial well-being, and professional growth:
Competitive hourly pay
Annual organizational incentive program
Medical, dental & vision insurance
Employer paid life insurance and short/long-term disability coverage
Voluntary life insurance options
403(b) employer match and profit sharing program
Tuition assistance program
Employee wellness & assistance programs
Inclusive and mission-driven culture consistently recognized as a Top Workplace in Arizona
Tobacco-free, drug-free workplace
Make a Difference Every Day
At Donor Network of Arizona, every referral represents an opportunity to save and heal lives. If you're passionate about helping others, thrive in a fast pace collaborative environment, and want your work to make a meaningful impact, we encourage you to apply.
Successful candidates possess:
Strong critical thinking and clinical assessment skills
Excellent communication and relationship-building abilities
The ability to make informed decisions in fast-paced, emotionally sensitive situations
Strong organizational skills and attention to detail
Experience reviewing medical records and interpreting clinical information preferred
Healthcare, organ donation, transplant, or related clinical experience preferred
Minimum Experience:
1-2 years of experience as an EMT-P, LPN, RT, medical scribe, or previous OPO experience
1 year experience with medical terminology
Preferred Education:
EMT-P, LPN or RT license
Associate or Bachelor’s Degree or relevant medical certification
Preferred Experience:
1-2 years of OPO experience

Employment type
Full-time

Work arrangement
Yes