Director, Strategic Accounts

Summary
The Director, Strategic Accounts is responsible for driving growth, nurturing client relationships, and ensuring the delivery of high-value solutions to strategic clients. This critical role develops account strategies, aligns internal resources, and fosters long-term partnerships that lead to business expansion and exceptional client satisfaction.
Essential Job Duties And Responsibilities
Partner with Sr. Sales executives to develop, manage, and execute comprehensive account plans for high-priority accounts.
Serve as the primary point of contact for key relationships within assigned accounts, ensuring alignment on business objectives and strategies.
Collaborate with cross-functional teams (e.g. Solutions, Transitions, Operations) to ensure seamless service delivery that meets client expectations.
Identify expansion and new business opportunities within strategic accounts to drive growth.
Forecast and track key account metrics to monitor progress and identify areas for improvement.
Act as a trusted advisor and advocate for clients, understanding their challenges and aligning solutions to their needs.
Coordinate regular business reviews with clients to assess performance, satisfaction, and opportunities for improvement.
Build and maintain strong relationships with key client stakeholders to strengthen relationships.
Monitor industry trends, competitor activities, and emerging technologies to anticipate client needs and market shifts.
Represent Moder at industry events, conferences, and client forums.
Comply with all company policies and procedures.
Maintain regular and punctual attendance.
Other Job Duties And Responsibilities
Performs other related duties as assigned.
Supervisory Responsibilities
This position may have direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education And/or Experience
Successful track record in sales and / or account management in Business Process Outsourcing or IT Outsourcing
10+ years of financial services industry experience
Bachelor's degree
Proven ability to build and maintain relationships with client’s executive level staff, as well as internal management team.
Capable of multi-tasking across a vast set of responsibilities
Strong communication skills (written, verbal, presentation) with the ability to communicate at all levels.
Ability to build credibility and trust by understanding and addressing client needs and requirements.
Ability to travel up to 30% based on client and business needs
Certificates, Licenses, Registrations
None Required
Work Complexity
Problems and issues faced are difficult. Problems typically impact multiple departments. Problems are typically solved through drawing from prior experience and analysis of issues.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Equal Employment Opportunity
The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Americans With Disabilities Act
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Work arrangement
Yes