Wholesale Operations Manager

Why Deephaven Mortgage?
Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.
We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.
Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.
Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at info@deephavenmortgage.com.
Job Overview
The Wholesale Operations Manager will be responsible for managing the end-to-end mortgage process, from loan origination to closing and servicing, ensuring operational efficiency, compliance with regulations, and adherence to company standards. This role will involve leading a team, optimizing processes, and ensuring excellent customer service while meeting financial and compliance goals.
This role is hybrid in office in the Ballantyne are of Charlotte, NC 3 to 4 days a week.
What You'll Do
Manage and lead a Wholesale Operations team consisting of Account Managers while building a culture of teamwork and mutual supportiveness
Provide daily oversight of the team to ensure loans are completed according to established policies and procedures and within all TRID, federal, and state regulatory requirements
Manage the daily pipeline to ensure loans are closed or dispositioned timely
Work closely with all team members to ensure they are providing a high level of service and meeting partner expectations
Partner with internal staff (e.g., Underwriter, Processor, Closer, Operations Management) and clients throughout the origination process to ensure efficient, quality closings
Work closely with underwriting management throughout the loan process
Assist the team in handling loan-level questions and issues, and in preparing and disseminating updated mortgage origination and compliance standards and procedures
Work with vendors and various company departments to streamline processes, quality, and risk assessment
What We Need
2+ years of previous management experience
4+ years of mortgage operations experience
Adopts the Deephaven culture, contributing to an environment of teamwork and promoting a positive company image to external customers
Complies with Deephaven policies and procedures
Completes all assigned training by required dates
Ability to communicate effectively with others, both verbally and in writing
Organized, analytical, detail-oriented, self-motivated
Knowledge of current regulatory compliance requirements
Ability to maintain the highest level of confidentiality
Presents self in a professional manner and can interact with all levels of the organization and outside contacts appropriately
Proficient in MS Office, including Word and Excel
College degree or comparable work experience
Ability to complete responsibilities effectively and efficiently with minimal direction
Privacy Policy
This organization participates in E-Verify
Our Perks
Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)
Future Finance Focused – Generous employer-matched 401(k) plan
Community Connect– Philanthropy Committee that creates charitable initiatives
Health from Day One – Comprehensive health insurance starting on day one of employment
Family Matters – Competitive maternity and paternity leave
Culture & Celebrations – Culture Committee with team-building events and celebrations
Ideas Welcome – Encouraging thought leadership and innovation
Guidance & Growth – Mentorship opportunities for career development
Perk Up – Exclusive discounts on travel, tech, pets, legal, and more