Team Lead | Healthcare Customer Experience

We are looking for experienced Team Leads to join a growing, fully remote healthcare customer experience operation supporting a US-based program.
This is an opportunity for a hands-on leader who understands the BPO environment, knows how to support and motivate a team, and can maintain high standards across customer experience, productivity, quality, and day-to-day performance.
The right person will be confident working in a fast-paced environment, comfortable with U.S. business hours, and able to communicate professionally in both English and Spanish.
This is a fully remote opportunity in México only for qualified professionals who want to be part of a team where strong leadership and customer experience really matter.
What You'll Do
Lead, support, coach, and motivate a team of customer experience representatives
Monitor day-to-day team performance and help ensure productivity and quality expectations are met
Provide coaching and feedback to improve individual and team performance
Support agents with customer escalations and challenging interactions
Help maintain a strong customer-focused culture across the team
Monitor attendance, adherence, performance, and overall team engagement
Identify performance gaps and work with team members on improvement plans
Communicate operational updates, expectations, and feedback clearly to the team
Work closely with trainers and other leadership members during training and transition into production
Maintain professionalism, accountability, and strong communication in a fully remote environment
Adapt quickly to changing processes, systems, and business requirements
Compensation & Work Setup
$6.50 USD per hour
100% remote from México
Paid weekly in arrears
Paid training
Independent Contractor arrangement
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam and Wired USB Headset
i5 processor or higher
Fibre internet with a wired connection (Ethernet cable)
Backup power solution
Microsoft Teams / Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
English Resume Review
Pre-Screen Questionnaire
One-Way Video Interview
Live Interview
Background Check
Important
This is an English-speaking role that requires strong written and verbal English communication skills.
All resumes must be submitted in English to be considered for the position.
This role is only available to Mexican nationals currently residing in México.
Requirements:
What We're Looking For
Required:
Previous Team Lead, Supervisor, or similar leadership experience in a BPO/contact center environment
BPO experience is essential
Healthcare/medical customer experience is essential
Strong customer experience background
At least 1 year of previous remote work experience
Fully bilingual in English and Spanish
Excellent spoken and written English
Strong communication, coaching, and problem-solving skills
Tech-savvy and comfortable learning and working across multiple systems
Strong organizational skills and attention to detail
A genuine team-player mentality
Comfortable working U.S. business hours
Available to start immediately
Reliable computer, internet connection, headset, and suitable remote workspace
Comfortable working as an Independent Contractor

Work arrangement
Yes