Information Technology Administrator

IT Administrator, Idiotic Media
Location: Gurugram, Haryana (Work from Office)
Experience: 2-3 years
Department: IT / Operations
Employment Type: Full-time
About the Role
Idiotic Media is looking for an IT Administrator to keep our systems, network, and devices running smoothly. You'll be the go-to person for all things IT in a fast-moving media and content environment, supporting creative, editorial, and business teams so they can work without tech interruptions.
Key Responsibilities
Provide first- and second-level support to employees for hardware, software, network, and account issues, in person and remotely
Set up, configure, and maintain laptops, desktops, printers, and peripherals, including onboarding and offboarding of devices
Manage user accounts, email, and access permissions on Google Workspace / Microsoft 365
Administer and monitor office network infrastructure (LAN/Wi-Fi, routers, switches, firewalls) and coordinate with ISPs
Maintain an up-to-date IT asset inventory, licenses, and warranty/AMC records
Handle software installation, patching, OS updates, and antivirus/endpoint security
Support the creative team's needs, such as Mac/Windows workstations, Adobe Creative Cloud, shared storage, and NAS
Run regular data backups and ensure basic disaster recovery readiness
Enforce IT security policies, including password management, MFA, and access controls
Manage vendor relationships and raise procurement requests for IT equipment
Document processes, troubleshooting steps, and maintain a ticketing/helpdesk system
Support video conferencing, meeting room setups, and event or shoot-related tech needs when required
Required Qualifications
Bachelor's degree or diploma in IT, Computer Science, or a related field
2-3 years of experience as an IT Administrator, System Administrator, or IT Support Engineer
Hands-on experience with Windows and macOS environments
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls)
Experience administering Google Workspace and/or Microsoft 365
Familiarity with ticketing tools
Strong troubleshooting skills and a service-oriented mindset
Good written and verbal communication in English and Hindi
Good to Have
Certifications such as CompTIA A+/Network+, CCNA, or MCSA
Experience with MDM tools and endpoint management
Basic knowledge of cloud platforms (AWS/Azure/GCP)
Prior experience in a media, content, or creative agency setting
Exposure to NAS/storage management and backup tools
Key Skills
Hardware & software troubleshooting · Network administration · User and access management · Asset management · IT security basics · Vendor coordination · Documentation
What We Offer
A dynamic, creative work environment
Opportunity to own and shape the IT setup as the company grows
Competitive salary based on experience
Learning and growth opportunities
How to Apply
Send your resume to rosita.thapa@idiotic.media with the subject line "IT Administrator, Gurugram".

Work arrangement
No