Digital Operations Coordinator

Position Summary
The Digital Operations Coordinator will support the execution and maintenance of digital systems and workflows across Winsupply’s eCommerce platforms, customer onboarding, and operational support initiatives. This role is responsible for managing website updates, customer master data changes, order parsing, support ticket resolution, internal training, and ensuring a consistent customer experience across digital channels.
This position reports to the Team Lead, Digital Customer Experience and is based in Dayton, Ohio. The Digital Operations Coordinator will work closely with internal stakeholders, local company partners, and the IT team to ensure accuracy, reliability, and effectiveness across Winsupply’s digital commerce infrastructure.
Accountabilities/Responsibilities
Manage customer onboarding and customer master data updates in coordination with eCommerce systems
Assist in content updates to local company websites as well as launch of new websites
Support order parsing processes, ensuring proper routing and resolution of exceptions
Maintain and update product and website content to ensure accuracy and usability
Triage and resolve support tickets related to digital ordering, product availability, and account issues
Assist in internal training and onboarding related to eCommerce tools and workflows
Partner with digital sales and IT teams on platform updates and system improvements
Assist in customer onboarding utilizing 3rd party order management platforms
Monitor and support ticketing and escalation processes, ensuring timely resolution
Help maintain customer group and location-level digital data integrity
Coordinate with the Marketing IT team to identify and report on common issues, bugs, or trends
Support testing and quality assurance of new digital features or system enhancements
Provide support for online payment platform regarding customer issues on invoices and statements
Competencies for Success
Detail-oriented and highly organized.
Strong communication skills with the ability to support both technical and non-technical audiences.
Proficiency with Microsoft Office, especially Excel.
Familiarity with ticketing and issue tracking software (e.g., Zendesk, Jira, etc.).
Customer-focused mindset and proactive problem solver.
Ability to prioritize and manage multiple ongoing tasks.
Comfortable with learning and using digital tools and platforms.
Minimum Qualifications
2–3 years of relevant work experience, preferably in eCommerce, customer support, or digital operations.
Experience working with Microsoft Office Suite, especially Excel.
Familiarity with ticketing or customer support platforms.
Strong interpersonal skills and a collaborative mindset.
Ability to work cross-functionally in a fast-paced environment.
Preferred Qualifications
Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).
Previous experience in a wholesale distribution, retail, or technology-enabled support environment.
Familiarity with ERP or eCommerce systems.

Employment type
Full-time

Work arrangement
No