Project Manager

Job Description
Transition and Transformation Project Manager – Cloud Infrastructure and Security Services
Job Summary
Zensar is looking for an experienced Transition and Transformation Project Manager to lead complex transition, onboarding, and transformation programs across Cloud Infrastructure and Security Services. The role will be responsible for moving services from customer teams or incumbent providers into Zensar’s delivery model while ensuring service continuity, operational readiness, governance discipline, and a smooth handover into steady-state operations.
Role
Transition and Transformation Project Manager
Practice
Cloud Infrastructure and Security Services
Location
Pune
Employment Type
Full-time
Experience
10+ years overall IT experience, including 6–8 years in transition, transformation, project management, or service delivery roles
Reporting
Cloud Infrastructure and Security Services leadership / assigned program leadership
Role Purpose
The role is accountable for end-to-end transition and transformation delivery, from mobilization and discovery through Knowledge Transfer, operational readiness, go-live, hypercare, and steady-state handover. The successful candidate will bring structure to complex programs, work across customer and internal teams, manage dependencies and risks, and ensure that transition outcomes are delivered with clarity, control, and accountability.
Key AccountabilitiesTransition and Transformation Delivery
Own the transition and transformation plan across scope, workstreams, milestones, dependencies, risks, resources, acceptance criteria, and governance cadence.
Lead mobilization, discovery, due diligence, solution handover, onboarding, operational readiness, and transition-to-run activities.
Translate contractual scope, solution assumptions, customer commitments, and delivery obligations into a practical execution plan.
Define and manage stage gates, entry and exit criteria, governance forums, escalation routes, and transition controls.
Ensure transition plans are realistic, dependency-led, and aligned with customer timelines, delivery readiness, and agreed outcomes.
Knowledge Transfer and Operational Readiness
Plan, coordinate, and track Knowledge Transfer across cloud, infrastructure, network, workplace, security, monitoring, tools, and service management workstreams.
Ensure required documentation is created, reviewed, baselined, and signed off, including SOPs, runbooks, architecture diagrams, access inventories, support models, escalation matrices, and service catalogs.
Run readiness reviews covering people, process, technology, tools, reporting, governance, compliance, and customer acceptance requirements.
Track KT completion, documentation gaps, open risks, pending actions, and sign-offs through structured dashboards and governance forums.
Governance, Reporting and Stakeholder Management
Drive daily and weekly execution rhythm across workstreams, ensuring milestones, deliverables, risks, issues, dependencies, and decisions are actively tracked and closed.
Lead governance reviews with customer stakeholders, account teams, practice leaders, delivery teams, PMO, quality, and technical tower owners.
Prepare clear status reports for working groups, steering committees, and leadership reviews, covering progress, risks, decisions, financial or delivery dependencies, and next steps.
Maintain RAID logs, action trackers, milestone dashboards, dependency trackers, escalation notes, and governance packs with strong ownership discipline.
Build confidence with customers through transparent reporting, early escalation, and consistent follow-through.
Risk, Issue, Change and Dependency Management
Identify and manage risks that could impact transition milestones, service readiness, quality, compliance, contractual commitments, or customer experience.
Drive mitigation plans with clear owners, target dates, decision points, and escalation paths.
Manage transition-related scope clarifications, dependency impacts, change requests, assumptions, and issue resolutions in coordination with PMO, account teams, and delivery owners.
Escalate critical blockers early with facts, options, recommendations, and business impact.
Go-Live, Hypercare and Stabilization