Customer Success Associate

Customer Success Associate
A high-growth, VC-backed SaaS company building out the associate layer of its founding India customer success team
This SaaS company has partnered with Flexiple, the managed marketplace that helps global companies build high-performing teams and GCCs in India, to hire its first Customer Success Associate. The founding CSMs need someone who can take renewals admin, onboarding logistics, and account housekeeping off their plate so they can focus on strategy, and who wants to learn the CS craft by doing it alongside them. This is a remote, pan-India seat.
What the role actually covers
You will work under a Customer Success Manager on a shared book of accounts, picking up the operational half of the customer lifecycle: scheduling and running onboarding calls, keeping health-score trackers current, chasing renewal paperwork, and drafting the account update decks the CSM presents. You will sit in on account reviews to learn how the senior team handles tough conversations, then start owning small accounts solo within your first two quarters.
Day to day
Own onboarding logistics and early product adoption check-ins for new customers
Keep CRM records, health scores, and renewal dates accurate and current
Draft account summaries and review materials for the CSM to present
Field first-line customer questions and route anything complex to the right owner
Flag at-risk accounts early based on usage and support-ticket signals
What you would bring
Zero to three years of work experience, ideally with some exposure to customer-facing work, account coordination, or a fast-paced support desk. You read spreadsheets and CRM records comfortably, write clearly, and do not need every task spelled out twice. Comfort with some US or UK time-zone overlap on select days matters more than a specific tool list.
Nice to have, not required
Any prior internship or job touching customer support, sales operations, or account management
Familiarity with tools such as HubSpot, Intercom, or Gainsight
Comfort picking up new SaaS products quickly
What this gets you
A seat on a founding India customer success team with direct CSM mentorship
Remote-first, pan-India hiring with a long-term placement, not a project gig
A realistic path from associate to owning your own book of accounts
Next steps
The process runs an HR screening, a short take-home exercise, a conversation with the hiring manager, and a culture-fit chat. One application is enough to be considered for this role and other matched openings that come up later.

Work arrangement
Yes