Remote Customer Service & Booking Coordinator

We are looking for a reliable and organised person to join our team in a fully remote position.
Working Hours
• 9:00 AM – 5:00 PM Australian Time
• 7 days per week
• Fully remote / work-from-home position
Main Responsibilities
The successful candidate will be responsible for managing incoming customer enquiries and ensuring bookings are handled accurately and efficiently.
Key duties include:
• Answering incoming customer calls and responding professionally to enquiries.
• Entering customer and booking details accurately into the ECC system.
• Managing and recording customer bookings.
• Coordinating bookings with the relevant trainers/coaches.
• Checking trainer/coach availability when required.
• Sending payment links to customers once booking details are confirmed.
• Following up with customers regarding payment when necessary.
• Confirming the booking/order once payment has been received.
• Keeping booking, customer and payment information accurate and up to date in the system.
• Providing customers with clear information regarding their bookings, trainers and payment process.
We Are Looking For Someone Who
• Has excellent spoken English and professional telephone communication skills.
• Is confident speaking with Australian customers.
• Has good computer and data-entry skills.
• Is highly organised and pays attention to detail.
• Can communicate effectively with customers and coaches.
• Is comfortable following up with customers regarding bookings and payments.
• Can work independently in a remote environment.
• Is reliable and available to work 9:00 AM – 5:00 PM Australian Time, 7 days a week.

Work arrangement
Yes