Customer Service Representative - Healthcare (Work From Home)

Customer Service Representative – Health Benefits (Work From Home)
Location: Erie, PA (3 weeks paid in-office training), then 100% Work From Home
Job Type: Full-Time, 40 hours per week
Pay: $14.50 – $16.00 per hour
Schedule: Monday – Friday only. No weekends! AM and PM shifts available
Benefits: Health insurance eligible after 60 days
Work from home. Monday through Friday. No weekends. Equipment provided.
Expivia Interaction Marketing Group is hiring full-time Customer Service Representatives to support members with their Health Savings Accounts (HSAs) and other healthcare benefit accounts. You'll be the friendly, knowledgeable voice people count on when they have questions about their healthcare dollars. After three weeks of paid, hands-on training at our Erie office, you'll work from the comfort of home, Monday through Friday, and we provide all the equipment you need.
No benefits experience? No problem. We'll teach you everything you need to know. If you're patient, a good listener, and like helping people solve problems, we want to talk to you.
Why You'll Love Working Here
Monday through Friday schedule, with no weekends ever
Work from home after training, so there's no commute and no gas money
All equipment provided: computer, headset, and everything you need to work from home
Full-time, 40 hours per week, with steady, consistent hours
Paid training: 3 weeks in-house at our Erie, PA office with experienced trainers who set you up for success
Morning and evening shifts available to fit your life
Health insurance after 60 days
Grow your skills in the healthcare benefits industry, a stable field with long-term career potential
Join a supportive team at a growing Erie-based company
What You'll Do
Answer inbound calls from members with questions about their Health Savings Accounts, including balances, contributions, transactions, eligible expenses, and card questions
Help members with related benefit programs, which may include Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Commuter Benefits, and COBRA
Support members through phone, live chat, and email
Make follow-up calls and callbacks to resolve open questions
Guide members through online account tools and self-service options
Document every interaction accurately in our systems
Protect members' personal and financial information with strict confidentiality
Deliver a friendly, professional experience on every call
What We're Looking For
High school diploma or GED required
Must be able to pass a background check
Must be able to attend 3 weeks of in-person training at our Erie, PA office
Customer service, call center, retail, banking, or healthcare experience preferred, but not required
Comfortable using a computer and navigating multiple programs at once
Clear, professional phone voice and strong listening skills
Patient, empathetic, and dependable
A quiet, distraction-free workspace at home and reliable high-speed internet (equipment provided)
Ready to start a full-time, Monday–Friday career from home? Apply today! Our hiring team reviews applications daily and moves quickly.
Expivia Interaction Marketing Group is an equal opportunity employer.

Employment type
Full-Time

Work arrangement
No