Teacher Success Manager (TSM)

Teacher Success Manager
Employment Type: Full-Time | Work Mode: Work From Office
Experience: 2+ Years | ndustry: EdTech / Online Education
About the Role
We are looking for an experienced and proactive Teacher Success Manager to take complete ownership of the teacher lifecycle — from hiring and onboarding to training, quality management, performance monitoring, PTMs, and exit management.
The ideal candidate should have strong EdTech experience, excellent people-management skills, and the ability to work in a fast-paced, target-driven environment.
Key Responsibilities
1. Training & Quality Management
Design and conduct training programs for new and existing teachers.
Ensure teachers meet defined teaching, communication, and quality standards.
Conduct regular quality audits and provide structured feedback.
Identify performance gaps and implement improvement plans.
Track training outcomes and teacher performance.
2. Teacher Hiring & Exit Management
Coordinate with HR/recruitment teams for teacher hiring requirements.
Participate in teacher interviews and evaluate candidates based on defined criteria.
Manage teacher onboarding and induction.
Handle the complete teacher lifecycle, including performance-related exits and formal exit processes.
Maintain accurate teacher records and documentation.
3. PTM Management
Plan and coordinate Parent-Teacher Meetings (PTMs).
Ensure teachers are well-prepared for PTMs and communicate effectively with parents.
Monitor feedback received from parents and identify areas for improvement.
Follow up on concerns and ensure timely resolution.
4. Team Management
Manage and mentor the Teacher Operations team.
Set clear expectations, monitor daily performance, and ensure operational discipline.
Conduct regular one-on-one discussions and performance reviews.
Build a positive, accountable, and high-performance team culture.
5. Rotational Availability
Complete rotational availability is mandatory.
The candidate must be comfortable working across different shifts, including day, evening, and night shifts, based on business requirements.
Flexibility to work on weekends/holidays may be required as per operational needs.
Mandatory Requirements
Prior experience in the EdTech industry is mandatory.
Experience in online education / online teaching operations will be strongly preferred.
Proven experience in teacher management, training, quality, or academic operations.
Strong people-management and communication skills.
Ability to handle multiple responsibilities and manage teams independently.
Strong problem-solving and decision-making abilities.
Comfortable working in a fast-paced startup/EdTech environment.
Full rotational-shift flexibility is mandatory.
What We’re Looking For
We are looking for someone who can take end-to-end ownership of Teacher Success and ensure that our teachers are:
Hired → Trained → Quality Assessed → Supported → Developed → Retained
If you are passionate about education, enjoy working with people, and have strong EdTech operations experience, we would love to hear from you.

Work arrangement
No