Front Office Executive

Company Description
Netcomm IT Solutions Pvt. Ltd. is a leading IT solutions and consulting company that provides customized, advanced technology services to support diverse business needs. The company partners with multinational corporations, established enterprises, and startups to deliver comprehensive, end-to-end IT solutions. Its focus is on enabling seamless digital transformation, improving operational efficiency, and driving sustainable business growth. Netcomm IT Solutions offers a collaborative environment where team members contribute to impactful technology initiatives across industries.
Role Description
The Front Office Administrator role is a full-time, on-site position based in Hyderabad. The person in this role will be the first point of contact for visitors and customers, and will keep the company's records and stock accurate. Day-to-day responsibilities include greeting visitors, handling customer enquiries in person, by phone, and on WhatsApp, and directing them to the appropriate departments. The role also involves logging enquiries, customer details, and follow-ups every day, and maintaining stock records, including inward and outward entries, regular stock counts, and reporting low stock or mismatches. In addition, the Front Office Administrator will keep spreadsheets and billing or inventory software up to date, coordinate with internal teams on pending orders and customer issues, and ensure the front office area is organized and presentable. The person is expected to represent the organization professionally and maintain clear, courteous communication at all times.
Qualifications
1 to 3 years of experience in a front desk, customer service, or office administration role; experience at a clinic, showroom, retail store, or service centre is preferred.
Strong customer service skills, with the ability to handle walk-ins, calls, and WhatsApp enquiries promptly and politely.
Proficiency in Excel or Google Sheets, including data entry, basic formulas, and filters, and the ability to learn billing or inventory software quickly.
Experience with or aptitude for stock management and record-keeping, with close attention to detail and accuracy.
Good organizational skills and the ability to manage multiple tasks during a busy day.
Proficiency in English and Tamil, spoken and written.
A bachelor's degree in any discipline; a B.Com is an advantage.
Ability to work on-site in Hyderabad and maintain a professional appearance and demeanor.
Salary: ₹12,000 to ₹18,000 per month, based on experience.

Work arrangement
No