Technology Analyst & Test Lead

We're looking for a Technology Analyst & Test Lead to establish and lead our testing capability while driving high-quality analysis across technology projects and strategic initiatives. You'll lead testing governance, quality assurance and release readiness while also partnering with stakeholders to define requirements, improve processes and ensure technology solutions meet business needs.
Key responsibilities include:
Building and leading Zelora's Testing Capability
Develop and implement Zelora's testing strategy, standards, governance and quality frameworks
Establish scalable testing processes, templates, repositories and ways of working
Introduce quality gates, risk-based testing approaches, metrics and reporting
Lead and mentor testing capability across internal teams and external delivery partners
Driving Testing and Release Delivery
Develop end-to-end test plans, schedules, estimates and testing approaches across multiple initiatives
Coordinate functional, integration, regression, end-to-end, smoke, sanity and operational readiness testing
Manage testing risks, dependencies, environments and release readiness activities
Ensure traceability, testing coverage and quality outcomes are achieved prior to deployment
Championing Quality and Continuous Improvement
Establish and lead defect management processes, triage and quality reporting
Analyse quality trends and identify opportunities to improve delivery outcomes
Build reusable testing assets, templates and test repositories
Identify opportunities to introduce automation and improve testing efficiency
Maintain quality metrics, testing dashboards and release readiness controls
Leading Technology Analysis
Facilitate workshops and requirements gathering sessions with technology stakeholders
Document business, functional and non-functional requirements
Develop business requirements documents, user stories and acceptance criteria
Produce process maps and identify opportunities for improvement
Support solution design and ensure requirements are fully traceable throughout delivery
Partner with business teams to coordinate UAT and operational acceptance activities
Building Strong Business Partnerships
Collaborate closely with technology, project and business leaders
Partner with vendors, implementation partners and external solution providers
Provide clear communication on testing progress, risks, dependencies and quality outcomes
You are an experienced testing and quality professional with strong business analysis skills and a passion for improving how technology is delivered.
You bring:
8+ years' experience in software testing, quality assurance and technology delivery environments
Demonstrated experience establishing or maturing testing practices, governance frameworks and quality processes
Strong Technical Business Analysis experience, including requirements gathering, process mapping, workshops and stakeholder engagement
Experience delivering testing across Agile and Waterfall environments
Exposure to transformation programs, SaaS platforms, cloud solutions, ERP, CRM and integration projects
Strong understanding of SDLC, release management, defect management, risk management and quality assurance principles
Excellent leadership, communication and stakeholder management skills
Strong attention to detail, analytical thinking and problem-solving capability
The ability to navigate ambiguity, manage competing priorities and drive outcomes
A hands-on, pragmatic and continuous improvement mindset
Highly Desirable
Experience with test management platforms and test automation frameworks
Experience implementing testing governance within a growing or evolving organisation
Exposure to Azure DevOps, Jira or similar delivery and testing tools
Relevant certifications such as ISTQB, CBAP, CCBA or Agile certifications

Employment type
Full-time

Work arrangement
No