Strata Management Assistant (AU Client)

Position Title: Strata Management Assistant
Schedule: Monday – Friday, 9:00 AM – 5:30 PM NSW, AU Time or 7:00 AM – 3:30 PM PH Time
Holiday to follow: NSW, AU Holidays
Workdays: Mon - Fri
Work Set-up: Work From Home
Work Details: Full-time
Role Overview
We are seeking an experienced Strata Management Assistant to support our client’s existing Accounts Team with day-to-day strata accounting and administrative functions.
The role will focus on levy administration, strata search requests, debt collection coordination, invoice processing, and general accounts administration. The successful candidate will be expected to work accurately, manage deadlines, and maintain well-organized records while providing reliable support to the broader accounts function.
Key Responsibilities
1. Strata & Levy Administration
Process Section 184 certificates and strata search requests accurately and within required timeframes.
Prepare and issue levies and assist with managing levy-related queries.
Monitor levy issue dates and ensure reminder notices are issued as required.
Maintain accurate records of levy notices, payments, queries, and follow-up actions.
Respond to routine levy enquiries professionally and escalate matters where required.
2. Debt Collection & Arrears Support
Coordinate debt collection activities for outstanding levies.
Arrange the appropriate collection processes in accordance with internal procedures.
Apply and coordinate relevant debt collection fees and charges.
Monitor outstanding levy accounts and follow up on required actions.
Maintain accurate records of collection activity and outstanding balances.
3. Accounts Administration
Enter and process all invoices in Strata Master for further processing by the Accounts Team.
Assist with general accounts administration and routine financial data entry.
Support the Accounts Team with levy-related queries and administrative follow-up.
Ensure invoices, levy records, and supporting documentation are accurately recorded and maintained.
Assist with other day-to-day accounts administration tasks as required.
4. Systems & Record Management
Use Strata Master consistently to maintain accurate and up-to-date records.
Ensure relevant documentation and transactions are correctly entered and recorded.
Follow established processes and procedures for accounts and strata administration.
Maintain confidentiality and accuracy when handling financial and strata information.
Requirements and Qualifications
Experience using Strata Master software
2-3+ experience in strata management, strata accounting, accounts administration, or a closely related role.
Strong understanding of strata accounting, levies, and related administrative processes.
Experience handling levy queries, levy notices, and debt collection processes.
Strong attention to detail and a high level of accuracy when processing financial information.
Strong organizational and time-management skills, with the ability to manage multiple deadlines.
Ability to follow established processes while working independently and proactively.
Strong computer literacy and the ability to work confidently within software-based systems.
Perks & Benefits:
Company-provided desktop/laptop with back-up internet.
HMO from day one.
15 Vacation + 5 Sick Leaves.
Annual performance reviews.
Employee loan facilities.
Fun company events with prizes and recognition.
Join Us & Earn a ₱10,000 Sign-On Bonus!
In addition to competitive compensation and career growth opportunities, new hires may qualify for a ₱10,000 sign-on bonus after meeting employment requirements.

Work arrangement
Yes