Vendor Onboarding And Training Manager

Vendor Onboarding & Training Manager
Required Qualifications and Skills
Bachelor's degree in business, hospitality, marketing or a related field. An MBA is a plus.
6–8 years in vendor or partner onboarding, B2B sales, channel partnerships, account management or business development. Experience in weddings, events, hospitality or marketplaces is preferred.
Strong negotiation skills and comfort discussing pricing, commissions and contract clauses.
Ability to read and explain commercial agreements, and to work closely with legal and finance.
Excellent communication and presentation skills, including for training.
Strong organisation and follow-up, with experience managing a pipeline of vendors at different stages.
Proficiency with CRM tools, spreadsheets and documentation tools.
Good to Have
Experience with marketplace or aggregator commission models.
Working knowledge of KYC and statutory compliance for venues and event vendors.
Fluency in English and Hindi, plus [ other regional language] where relevant.
Key Responsibilities
1. Vendor onboarding and contract closure
Take vendors through the full onboarding funnel: introduction, term sheet walkthrough, negotiation, documentation, KYC, contract signing and go-live.
Present and defend TWC's standard terms, including pricing parity, commission or fee structure, calendar updates, Bank guarantee, content licensing and exclusive offers.
Handle clause-by-clause negotiation with vendors
Maintain a deviation tracker showing which clauses were agreed, changed or left open for each vendor.
Coordinate with Management, revised drafts and final execution.
2. Commercials and commission management
Explain clearly to vendors why the commercial model works for them: TWC's lead volume, promotion spend, and the value of waived listing fees against commission.
Make sure every vendor's rates, commission, payment cycles and offers are captured accurately in the contract and the system.
Monitor rate parity and flag cases where TWC clients are offered worse rates than direct or other channels.
3. Training and enablement
Train vendors on the TWC platform: calendar updates, hold dates, quotes, content upload and lead handling.
Create onboarding kits, SOPs, FAQs and short training videos or decks.
Run refresher sessions and quarterly reviews on service quality, response times and compliance.
4. Vendor queries, relationship and performance management
Act as the single point of contact for vendors during their first 90 days.
Handle vendor queries on contracts, commissions, payments, platform use and leads, and resolve them within defined timelines.
Escalate complex or recurring issues to legal, finance or the product team, and keep the vendor updated until the issue is closed.
Maintain a query log with the issue, owner, status and resolution time, and use it to spot recurring problems and improve onboarding and training material.
Track vendor health, including calendar accuracy, response time, conversion and client feedback.
Resolve vendor concerns early to reduce drop-off and contract friction.
5. Compliance and quality
Verify KYC, statutory licences and permissions as defined in each agreement.
Make sure vendors meet TWC's quality and brand standards before going live, and flag those who fall short.

Work arrangement
No