Digital Strategist (Remote)

Are you a digital-savvy communicator who loves helping clients win online? Do you thrive at the intersection of design, technology, and customer success? If you get excited about websites, digital strategy, and making a real impact for real estate professionals across North America — this role was built for you.
What you'll do:
Own client relationships
Be the primary point of contact — guide clients from onboarding through a seamless website launch.
Bridge clients & dev team
Translate client needs into clear briefs and keep projects on scope, on time, and profitable.
Drive digital strategy
Proactively advise clients on improving their online presence using industry best practices.
Deliver best-in-class service
Continuously add value through top-tier support and help shape "best-in-class" product standards.
Project management targets
25+ Active accounts managed per month
10+ Launches or design completions monthly
6+ Positive client reviews per month
≤1 Valid escalation per quarter
Handle add-on products including logo and map designs alongside core website accounts
Proactively review websites for issues, errors, and revisions — including proofreading — before clients or QA flag them
Launch projects with little to no QA tweaks through careful pre-launch checks
Zero out non-contacts; maintain consistent attendance and hit all monthly performance metrics
Complete and pass Advanced IDX training after onboarding
Establish smooth, cross-department communication so all teams meet or exceed client expectations
What we're looking for
Background in art and design
At least 1 year of customer support experience servicing US or North American clients
Excellent written and spoken English with at least a neutral North American accent
Experience with internet-based products: web hosting, web design, or similar
Strong project management skills — juggle multiple tasks, hit strict deadlines
Highly adaptable, goal-driven, detail-oriented, and a genuine team player
Nice to have
Salesforce
WordPress
Digital marketing
Real estate knowledge
Schedule: Mon–Fri, 9 AM–6 PM PST (night shift PH time)

Work arrangement
Yes