ServiceNow SPM Business Analyst

ServiceNow SPM Business Analyst
Experience: 8–12 years
Location: Pune / Mumbai / Hyderabad / Chennai / Bangalore / Noida
Contract Duration: 12 Months
Experience: Must have 10 years of IT experience and out of which 8 years in business analysis experience with at least 8 years focused on ServiceNow implementations.
N0o. of Contractors Required: 1
Bill Rate: INR 3,00,000 per month
Prerequisite Skill: ServiceNow SPM
Detailed Job Description
Must have 10 years of IT experience and out of which 8 years in business analysis experience with at least 8 years focused on ServiceNow implementations.
Partner with business stakeholders to elicit, analyze and document requirements for ServiceNow SPM initiatives.
Strong understanding of ServiceNow modules ITSM required, exposure to SPM WSD a plus and experience in Now Assist implementation.
Familiar with ServiceNow best practices, data model and platform constraints.
Translate business requirements into functional specifications, process flows, user stories, acceptance criteria and training materials.
Lead workshops for process mapping, requirement validation and solution design.
Manage stakeholder expectations, provide regular status updates and facilitate decision making.
Support testing activities. Help create test cases, coordinate UAT, capture defects and validate fixes.
Prepare implementation documentation, release notes and end-user guides.
Ability to map business processes and recommend process optimizations.
Strong analytical and problem solving skills.
Experience with SAFe Agile framework and ServiceNow Agile board.
Familiarity with integrations.
Note: Please share only immediate joiner profiles. We are also going to consider 30 Days profiles.

Work arrangement
No