General Sales Manager

General Manager – Sales – Automobile DealershipExperience
12–18 years of experience in automobile sales, preferably with a reputed dealership/OEM.
Job Location
Mumbai / As per business requirement
Role Overview
Responsible for leading the overall sales function, achieving business targets, driving dealership profitability, and ensuring strong customer experience across all sales outlets.
Key Responsibilities
Lead and manage the overall sales operations across dealership outlets.
Develop and execute sales strategies to achieve monthly, quarterly and annual targets.
Drive retail, wholesale, bookings, deliveries and market share growth.
Monitor outlet-wise and model-wise performance and take corrective actions.
Manage and motivate Sales Managers, Team Leaders and Sales Consultants.
Set targets, review performance and ensure effective manpower productivity.
Drive lead generation, lead management, conversion and customer retention.
Monitor CRM/DMS performance, enquiry ageing, follow-ups and conversion ratios.
Develop strategies for corporate sales, fleet sales, institutional sales and premium/CBU sales, wherever applicable.
Analyse competitor activities, market trends, pricing and customer preferences.
Work closely with Marketing, Finance, Service and Customer Relationship teams to improve overall business performance.
Ensure optimum inventory management, ageing control and stock rotation.
Drive customer satisfaction, complaint resolution and overall CSI/NPS improvement.
Conduct regular performance reviews and prepare MIS and management reports.
Ensure adherence to OEM/dealership processes, policies and compliance standards.
Identify new business opportunities and support network/outlet expansion.
Build strong relationships with key customers, corporates and business partners.
Ensure achievement of revenue, profitability and contribution targets.

Work arrangement
No