Responsible Gambling Specialist

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.
If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.
About the role
We are seeking a dedicated Responsible Gambling Specialist to support and enhance our player protection framework across regulated markets. This role is focused on safeguarding players, promoting responsible gaming behaviors, and ensuring compliance with all relevant responsible gambling regulations.
Key Responsibilities:
Provide support and guidance to players seeking assistance with responsible gaming concerns through various channels such as email, phone and others
Investigating customers' affordability (Source of Funds/Wealth); performing Enhanced Due Diligence and Ongoing Monitoring
Proactively monitor player activity to identify potential “At Risk” or “Problem Gambling” behaviors and ensure timely and appropriate interactions
Review and investigate Responsible Gambling alerts, taking appropriate action in line with internal policies and regulatory requirements
Ensure all Responsible Gambling cases are handled in a timely and professional manner, including urgent escalations when required (including weekends if necessary)
Handle escalated and sensitive player interactions, including complaints, and determine the most appropriate course of action
Identify gaps or improvement opportunities in Responsible Gambling processes and contribute to the development of new controls and procedures
Collaborate closely with Customer Support, Compliance and other relevant teams to ensure consistent application of responsible gaming standards
Produce regular reports and insights on Responsible Gambling activities, trends, and outcomes for management
Stay up to date with evolving Responsible Gambling regulations and industry best practices across all licensed jurisdictions
Ensure full compliance with all Responsible Gambling regulatory requirements
Requirements:
Proven experience within the iGaming industry
Strong understanding of Responsible Gambling principles, player protection frameworks, and behavioral indicators of problem gambling
Familiarity with regulatory requirements in key jurisdictions (e.g., UKGC, MGA)
Excellent communication skills (written and verbal), with the ability to handle sensitive situations in a calm, empathetic, and professional manner
Experience dealing with vulnerable or distressed customers is highly desirable
High attention to detail and strong analytical skills
Ability to manage confidential and sensitive information with discretion
Proactive, solution-oriented mindset with a continuous improvement approach
Nice to Have:
Previous experience in Responsible Gambling, Player Protection, or Safer Gambling teams
Experience with RG tools, monitoring systems, and player risk segmentation models
We offer:
Flexible working hours
Competitive compensation
3 paid sick days a year without medical certificate
Seniority leave
Birthday Day off
Real career opportunities and professional growth
The great team across the world
Hiring Stages:
Introductory Call
Hiring Manager Round
Reference check
Offer letter

Employment type
Employee Full-Time

Work arrangement
No