Claims Handler

Join Our Claims Team! 🏍️
Are you a natural problem-solver who thrives on turning a stressful situation into a smooth resolution? 4th Dimension Innovation is looking for a CMT Claims Handler to join our Claims Management Team in Egham Thorpe, helping riders get back on the road with confidence.
You'll report to the CMT Team Leader, managing a caseload of motorcycle claims from first contact through to settlement — keeping things moving, keeping customers informed, and keeping our claims philosophy front and center.
Main Duties
Manage a caseload of First Party and Third Party claims, progressing each case towards settlement
Respond promptly to incoming calls, emails and letters in the way that best moves the claim forward
Screen incoming claims against fraud indicators and risk factors, escalating for further investigation where needed
Use desktop tools (MIAFTR, CUE, MID, DVLA, etc.) to support claims decisions
Liaise with specialist suppliers such as field investigators and engineers
Update reserves and NCB at the appropriate stage of each claim
Work within agreed personal authority limits, referring upwards where activity exceeds them
Offer customers alternatives to claiming directly from their policy where commercially appropriate
Key Skills
Excellent interpersonal skills, with the ability to communicate clearly at all levels
Ability to make complex issues simple for customers
Strong understanding of hierarchy and escalation protocols
Comfortable managing a busy caseload with competing priorities
Bonus Points For
Previous customer service or claims experience
Familiarity with the Group's products, services and systems
The Essentials
🕒 Hours: 37.5 hours per week, Monday to Friday. Hybrid working — 3 days onsite, 2 days from home — following an initial 4–6 week on-site training period
💷 Salary: £24,500–£26,000
📍 Location: Egham Thorpe
📋 Contract: Full time
🎁 Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture
We recognise that people may not meet every requirement listed, and we encourage you to apply if this role interests you.

Employment type
Full-Time

Work arrangement
No