Program Success Manager

Company: Kidvento Education & Research Pvt. Ltd.
Location: Hyderabad
Experience: 2–4 Years
CTC: ₹4–6 LPA
We are looking for a Program Success Manager to build strong customer relationships and ensure successful onboarding, training, product adoption, satisfaction and retention.
Key Responsibilities:
Manage customer onboarding, training and ongoing support.
Build and maintain strong relationships with clients.
Provide product training and support throughout the customer journey.
Address and resolve client queries and issues promptly.
Monitor customer accounts and identify areas for improvement.
Track customer interactions and follow-ups.
Prepare reports and dashboards using customer data.
Manage CRM systems and other customer success tools.
Monitor customer satisfaction and take proactive actions to improve experience.
Regularly travel to client locations within the assigned region.
Requirements:
Bachelor’s degree or equivalent.
2–4 years of experience in Customer Success, Program Management, Client Relationship Management, Education or a related field.
Excellent verbal and written communication skills.
Strong organizational and problem-solving skills.
Customer-oriented mindset with the ability to understand and address client needs.
Basic knowledge of MS Office and willingness to learn CRM tools.
Willingness to travel regularly to client locations.

Work arrangement
No