AI Implementation Engineer (Claude)

AI Implementation Engineer (Claude Cowork)
Remote - EST time zone required.
About the role
We're a Bermuda-based MSP, and we're hiring someone to lead Claude Cowork implementations for our clients. Cowork is Anthropic's agentic desktop app for knowledge workers. Think Claude sitting alongside a finance team, ops team, or legal team, doing real work in their browser, spreadsheets, slides, and inboxes.
Your job is to go into a client, figure out where Claude can actually move the needle, get it deployed, train the team, and stick around long enough to make sure adoption actually happens.
You're equal parts solutions engineer, technical project lead, and AI translator.
What you'll be doing
Running Claude Cowork implementations end to end for client teams across finance, ops, legal, marketing, and admin functions
Scoping engagements: workflow audits, identifying high-value use cases, scoping what's realistic vs aspirational
Configuring Cowork for each client: connectors, MCP servers, permissions, integrations into their existing stack (Google Workspace, Microsoft 365, CRMs, ERPs, ticketing, whatever they run)
Building custom skills, prompts, and reusable templates that map to how each client actually works
Hands-on training. Workshops, office hours, screen-share sessions. Teaching non-technical users how to prompt, when to trust output, when not to
Change management. The hard part of this job is people, not technology
Measuring impact. Hours saved, output quality, adoption rates. You'll report this back to clients and to us
Acting as the technical point of contact during and after rollout
What we're looking for
Real Claude experience. Cowork specifically is a plus, but deep experience with Claude.ai, Claude Code, or the Claude API also counts
A track record of client-facing technical implementation work. Solutions engineering, professional services, technical consulting, MSP project lead, something in that family
Strong grasp of how knowledge workers actually spend their time. You should be able to sit with a controller, an HR manager, or a paralegal and quickly see where the friction is
Comfortable with the technical layer when you need to be: API calls, MCP server config, OAuth flows, basic scripting, debugging integrations
Excellent written and verbal communication. You'll be in front of clients constantly, including executives
Self-directed. Remote, island-based MSP, distributed clients. Nobody is going to chase you for a status update
Comfortable with ambiguity. Cowork is a relatively new product, the playbook is still being written, and you'll help write it
Nice to have
Prior MSP or IT consulting experience
Background in process improvement, RPA, or workflow automation (UiPath, Power Automate, Zapier at scale)
Familiarity with MCP (Model Context Protocol) and the broader Claude ecosystem
Public work in the AI space: case studies, talks, write-ups, side projects
Logistics
Fully remote
EST time zone, or solid overlap with EST business hours

Work arrangement
Yes