Technical Operations Specialist, Fintech / Payments (Work from Home)

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.
Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.
Every offer we make is for an open role with a single client — the kind of role that’s almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.
Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn’t. By recruiting globally for specific client roles, we’ve grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.
We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that’s you, and one of our open roles fits, we’d like to meet you.
Role Summary
We are hiring a hands-on Technical Operations Specialist to own first-line investigation and troubleshooting across a fintech company's production banking and payments infrastructure.
The primary purpose of this role is to take ownership of operational troubleshooting that currently falls to the CTO — becoming the front line for issues involving APIs, transaction flows, logs, data, money movement, and payment systems. This is not a software engineering role, and you will not be expected to regularly ship code. But you must be technically comfortable enough to dig into production issues, read logs and API responses, trace transactions end-to-end, and determine the right next step or escalation.
Ideal candidates have direct fintech, banking, or payments operations experience, are comfortable with the intersection of technical systems and money movement, and are energized by being the person who gets a payments issue resolved.
Key Responsibilities
Act as the first line of investigation when issues occur within banking and payment systems
Troubleshoot failed, delayed, or unexpected money movement, including ACH, wire, card, and instant-payment transactions
Investigate API-related problems, including request/response payloads, error codes, retry logic, and integration health
Read and interpret production logs, system data, and transaction flow traces to isolate root causes
Identify where in the flow problems are occurring (client, integration layer, banking partner, payment rail) and determine the appropriate next step or escalation path
Take ownership of production troubleshooting work that would otherwise fall to the CTO
Work closely with engineering, product, operations, and external partners (banking partners, processors) to resolve issues quickly and cleanly
Document recurring issue patterns, root causes, and resolution steps to build institutional knowledge
Help maintain reliable day-to-day operation of the company's fintech and payments infrastructure
Recommend operational improvements, monitoring gaps, and runbook additions based on incident patterns
Required Qualifications
3+ years of experience in a technical operations, payments operations, banking operations, or fintech support role
Direct experience with fintech, banking, or payments infrastructure — including familiarity with money movement (ACH, wires, cards, RTP/FedNow), transaction lifecycles, settlement, and reconciliation
Comfort investigating production issues technically — reading logs, tracing API requests and responses, and interpreting system data
Working knowledge of REST APIs, webhooks, HTTP status codes, and request/response debugging (Postman, cURL, or equivalent)
Ability to write and run basic SQL queries against transaction and system data
Strong analytical and problem-solving skills; able to isolate a root cause from noisy signals
Excellent written and verbal communication; able to translate technical findings for non-technical stakeholders and escalate cleanly to engineering
High level of ownership and follow-through; comfortable being the person who gets an issue resolved
Fully fluent in English
Ability to work U.S. business hours (PT, CT, or ET)
Ability to commit long-term and full-time
Preferred Qualifications
Direct experience with banking-as-a-service providers (Unit, Column, Treasury Prime, Synapse, Bond, Mercury, Modern Treasury, Increase)
Direct experience with payment processors or card issuers (Stripe, Adyen, Marqeta, Lithic, Galileo, Fiserv, TabaPay)
Familiarity with ACH file formats (NACHA), wire message formats (Fedwire, SWIFT), or card network flows (Visa, Mastercard)
Exposure to compliance-adjacent operations (KYC/KYB, transaction monitoring, dispute handling, chargebacks, reg reporting)
Experience using observability and log tools (Datadog, Sentry, New Relic, Splunk, Grafana, CloudWatch)
Familiarity with ticketing and incident tools (Linear, Jira, PagerDuty, Opsgenie, Zendesk)
Prior experience at an early- or growth-stage fintech startup
Tools & Technologies
Postman, cURL, SQL (Snowflake, Postgres, BigQuery), Datadog, Sentry, New Relic, Splunk, Grafana, CloudWatch, Linear, Jira, PagerDuty, Zendesk, Slack, Notion; banking / payments platforms such as Unit, Column, Modern Treasury, Increase, Stripe, Adyen, Marqeta, Lithic; NACHA / Fedwire / SWIFT message formats
Core Competencies
Technical without being an engineer; fluent in API and transaction debugging
Ownership mindset — treats every stuck transaction as their problem to resolve
Structured investigator; isolates root causes from noisy signals
Calm under production pressure and customer money-movement incidents
Clear communicator across engineering, operations, and external partners
Detail-driven across logs, tickets, and reconciliation data
Proactive documenter of patterns, runbooks, and recurring issues
Curious about how payments and banking actually work under the hood
What We Offer
Best salaries in the industry
Work from anywhere permanently
Opportunities for growth and advancement
A fast-paced and collaborative environment
A warm, people-first company culture
Get paid in your currency of choice
Additional benefits
This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.

Work arrangement
Yes