Casual Level 1– Climbing & High Ropes Instructor

Be part of our journey...
Location: St Mary's Stadium
Hours: As and when required
Contract Type: Casual
Criminal Record Check: DBS Enhanced with Childs Barred List
What is the role?
We are seeking a Casual High Ropes & Climbing Supervisor to ensure that daily activities run smoothly and efficiently and customers have an enjoyable experience.
What will you be doing?
As a Casual High Ropes & Climbing Supervisor, you will lead engaging activity sessions, delivering clear safety briefings and ensuring participants feel confident and supported throughout their experience. You will oversee the day-to-day operation of the climbing wall and high ropes course, carrying out regular equipment inspections and reporting any maintenance requirements to maintain the highest safety standards.
You will be expected to follow all health and safety procedures, attend mandatory training and competency assessments, and contribute to creating a welcoming and enjoyable environment for our guests. You will also support bar and hospitality operations by preparing and serving alcoholic and non-alcoholic beverages, taking orders, processing payments, and maintaining clean and organised working areas. Throughout every interaction, you will provide excellent customer service, professionally handling enquiries, feedback, and any issues that may arise.
Is this you?
You are a confident communicator who enjoys working with people and creating positive experiences for customers. You have a strong awareness of health and safety, can remain calm under pressure, and take pride in delivering high standards of service. You are a team player who is flexible, reliable, and willing to work as part of a dynamic environment where no two days are the same.
Experience within climbing, high ropes, outdoor activities, hospitality, leisure, or customer service environments would be beneficial, although training will be provided for the right candidate. A commitment to safety, excellent customer care, and a proactive attitude are essential.
How this benefits you…
If you are successful, you can look forward to a healthy benefits package;
Competitive hourly rate
Flexible hours
Learning & development opportunities
Collaborative & inclusive working culture.
How can I apply?
Just click on the apply button, enter your details and answer a quick pre-screening questionnaire, then attach your CV.
The closing date for this role is 19 October 2026.
*We reserve the right to close this vacancy early, if a high volume of applicants are received. *
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You will be required to adhere to all relevant policies and uphold the Club’s commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment.
The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation’s strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.