Chile Onboarding Specialist

Why Telepatia
The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that.
We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.
What You'll Do
You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands-on, and ensuring they reach consistent usage that makes the tool indispensable.
- Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
- Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.
- Collect feedback and communicate insights to product and engineering teams.
- Assist with patient consent (consentimiento informado) and ensure compliance.
- Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
- Train new users on best practices to maximize accuracy and speed.
- Identify champions within hospitals who can help scale usage organically.
- Guide doctors during their first consultations using Telepatia’s Scribe platform.
What You Have
- Clinical research coordinators or assistants (used to managing consent and protocols).
- Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
- Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role.
- Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).
From tech/ startup side:
- Onboarding / Implementation specialists
- Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
- Customer success or “support on-site” profiles from SaaS or medical device startups

Employment type
FullTime

Work arrangement
No