Business Systems Analyst (Must have TM Forum)

Position Summary
We are seeking a Senior Business Systems Analyst with strong TeleManagement Forum (TM Forum) experience to support business and technology initiatives within a large telecommunications environment. The ideal candidate will have strong business analysis, requirements gathering, process improvement, testing, SQL/reporting, and stakeholder management skills.
Key Responsibilities
Gather, analyze, and document business and functional requirements for new systems and enhancements.
Translate business requirements into clear functional specifications for IT and development teams.
Lead and coordinate small-to-medium-sized projects with business stakeholders, IT teams, architects, and Product Owners.
Analyze existing business processes and workflows, identify gaps/bottlenecks, and recommend improvements.
Support workflow automation and business process optimization.
Develop/define BI reports, SQL queries, and data analysis to support business decisions.
Participate in test planning, test execution, UAT, defect tracking, and resolution.
Work with teams supporting web/GUI and customer-facing applications.
Collaborate with CRM and enterprise application teams.
Apply TM Forum standards and best practices to business and technology solutions.
Support Agile development teams and participate in Agile ceremonies.
Contribute to AI/Agentic AI-driven business solutions where applicable.
Communicate effectively with technical and non-technical stakeholders.
Provide leadership and guidance throughout the solution delivery lifecycle.
Required Skills
5+ years of Business Analyst / Business Systems Analyst experience
Recent TeleManagement Forum (TM Forum) experience – MUST HAVE
Telecom/telecommunications industry experience strongly preferred
Strong requirements gathering and documentation experience
Experience with web/GUI applications
Experience with workflow/process automation
Basic scripting knowledge
Strong SQL and reporting/data analysis skills
Experience with CRM/customer-facing applications
Familiarity with Agentic AI
Experience with Agile/Scrum
Strong testing/UAT and defect management experience
Excellent communication, analytical, problem-solving, and stakeholder management skills
Bachelor's degree in Computer Science or related field preferred
Preferred TM Forum Experience
Candidates with experience in the following areas would be highly relevant:
TM Forum Open APIs
eTOM / Business Process Framework
SID / Information Framework
TM Forum standards and best practices
Telecom BSS/OSS
Customer, product, service, and order management
Telecom transformation initiatives
Candidate Requirements
US Citizen or Green Card
Must be located in NJ, CT, MA, or WA for remote work
NY/NJ candidates should be flexible for possible onsite interviews
Recent TM Forum experience is a critical requirement
Best-fit profile: Senior/Lead Business Systems Analyst + Telecom + recent TM Forum + SQL + requirements/UAT + CRM/web applications + Agile.

Work arrangement
Yes