Azure Technical Account Manager

Title: Azure Technical Account Manager
Sector: IT & Services Consulting
Location: Permanent Work From Home (Anywhere in India)
Duration: 1-Year Contract - Renewable
Working Hours: Monday to Friday, Eastern Standard Time Zone
The impact you will have:
As an Azure Technical Account Manager, you'll play a critical role helping our customers realize their stated business outcomes by adopting and optimizing Microsoft Azure. As a new role within an established organization, your motivation to build best practices and drive outcomes will be critical to your success. You'll be an integral part of the overall account team, joining some of the best-in-class people in the business as we accelerate our cloud organization, close a gap that no current role owns, and pave the way for TAM practice expansion into Microsoft.
What you’ll do:
Leveraging your ability to build relationships across all levels of an organization, from IT administrators to C-Suite executives, develop and maintain knowledge of business objectives of the accounts within your assigned account base/ territory/ segment
In collaboration with others in the Account ecosystem, build and execute carefully curated technical success plans and optimization roadmaps that drive customer strategic outcomes, success for the client, and our partnership with Microsoft
Apply your deep, hands-on knowledge of Microsoft cloud technologies — including Azure, Microsoft 365, Defender, Entra and Purview — to support successful and effective cloud adoption within your accounts
Become an expert resource at mapping technical solutions to customer business goals, proposing solutions inclusive of workshops, assessments, cloud native services, and professional and/or managed services that accelerate that outcome
Own technical escalations as the primary in-house point of contact for critical issues, reducing reliance on costly Microsoft support tickets and improving time-to-resolution
Guide customers on Microsoft security and compliance tools, including Defender and Purview, to help them navigate regulatory standards and close compliance gaps
Build internal fluency on emerging Microsoft capabilities such as Microsoft 365 Copilot Cowork — including Copilot Credits cost modeling, plugin and connector governance, and Sentinel Agent Identity review — so customers have a trusted advisor for what's next, not just what's here today
Explain and support GDAP (Granular Delegated Admin Privileges) and client CSC processes both pre- and post-sale, building the deep partner ecosystem knowledge needed to reduce escalations tied to technical clarity
Collaborate closely with client's Customer Success Managers, Microsoft Sales Specialists, and Microsoft sales and pre-sales teams, working together to create customer-centric opportunities for growth
Maintain depth of knowledge of market and industry trends and events, surfacing areas of opportunity or risk to those within your assigned account base
Provide guidance, advice, and thought leadership to your peers within the Customer Success Organization, supporting the maturation of the overall practices within it
What you’ll bring to the table:
A passion for the Cloud and desire to deepen your focus on the Microsoft ecosystem, with current business and technical certifications validating your skills on Azure and Microsoft 365 (e.g., Azure Solutions Architect, Microsoft 365 Enterprise Administrator)
A love of learning, problem-solving, and curiosity; never shying away from the unknown — including fast-moving areas like Microsoft's agentic AI roadmap
A customer-centric, collaborative approach — working alongside customers and internal teams to drive collective success
A track record of success within pre-sales, IT and/or customer success organizations providing technical expertise and advisory services on Azure, AWS or GCP
Strong communication and stakeholder management skills, with experience operating in matrixed environments and translating customer pain points into actionable insights
A bachelor's degree in computer science, Engineering, or a related technical field and/or 5+ years of practical, progressive experience

Work arrangement
Yes