Community Specialist

Community Specialist
FCS-CS · Draper, Utah (Hybrid)
Build a Career, Not Just a Job
Alignment with the HOALiving Core Values is a requirement of all positions within the organization:
Solution Based
Team Focused
Accountable
Respectful
At HOALiving, Community Specialists are an important part of the team that keeps our communities running well. This role is a great fit for someone who is organized, service-minded, detail-oriented, and ready to build a career in community association management.
You’ll work alongside Community Managers and other team members to support homeowners, board members, vendors, and the communities we manage. You’ll gain hands-on experience across many aspects of association management while developing the skills and industry knowledge to grow your career at HOALiving.
We Back That Up
Generous paid time off from day one
17 paid holidays a year, including your birthday, eligible from day one
Certification support to help you build a career in community association management
Medical, Dental, Vision, and Life coverage
401(k) with employer match
A team and leadership structure built to help you learn, grow, and take the next step in your career
What You’ll Do
As a Community Specialist, you’ll provide day-to-day support to Community Managers and help deliver a responsive, professional experience for homeowners and board members. You’ll help keep communication moving, records organized, requests on track, and community needs from falling through the cracks.
Your responsibilities will include:
Respond to homeowner questions and requests by phone, email, action items, and other communication channels
Maintain accurate homeowner account notes and community records
Prepare, send, and track violation correspondence through Vantaca
Review, organize, and help coordinate architectural requests
Organize and distribute community newsletters and other communications
Create and track maintenance work orders through Vantaca
Support the Customer Service phone queue as needed
Assist Community Managers with the day-to-day needs of their assigned communities
Attend association meetings periodically when requested
Track insurance renewals, bids, and related information through Vantaca
Organize bids, contracts, and other community documents
Coordinate special mailings and community communications
Assist with vendor management and follow-up
Support entry-system administration, including pool fobs and gate access
Maintain amenity reservations for assigned communities, as applicable
Conduct scheduled community standards tours with Community Managers
Maintain accurate electronic files and records
What We’re Looking For
We’re looking for someone who enjoys helping people, stays organized when there are a lot of moving pieces, and takes pride in getting the details right.
You don’t need to know everything about association management on day one. What matters most is bringing strong customer service, communication, organization, and problem-solving skills, along with the willingness to learn.
Experience
We welcome candidates with experience in customer service, administrative support, hospitality, property management, real estate, retail, or other service-oriented environments.
Experience in HOA or community association management is a plus but not required.
If you’re coming from another industry, many of your skills transfer directly: communicating with customers, managing multiple priorities, keeping accurate records, resolving problems, meeting deadlines, and working effectively as part of a team.
Skills
Strong verbal and written communication
Excellent customer service and interpersonal skills
Organized, detail-oriented, and able to manage competing priorities
Sound judgment, problem-solving skills, and resourcefulness
Ability to maintain accurate homeowner records and correspondence
Comfortable working with spreadsheets, databases, email, and document-management systems
Proficient in Microsoft Outlook, Word, Excel, and Teams
Comfortable learning industry technology such as Vantaca
Typing proficiency of at least 45 WPM
Ability to work collaboratively and take direction from multiple team members
What You Bring to the Team
Honesty, respect, and a strong work ethic
A customer-first mindset
Accountability and follow-through
Flexibility and adaptability
A positive, professional demeanor
Willingness to learn from experience and feedback
A team-first approach
A good sense of humor because we take the work seriously, not ourselves
Working Conditions
This role blends office-based work with periodic community site visits. You’ll spend portions of the day working at a computer and communicating with homeowners, Community Managers, board members, vendors, and other team members.
Community visits may require walking, and the position may occasionally require lifting supplies or materials. Because community standards tours and site visits are part of the role, a valid driver’s license and acceptable driving record are required.
You’ll work in a collaborative, busy environment where priorities can change and deadlines matter. The ability to stay organized, communicate clearly, and provide excellent service while managing interruptions is important to success in this role.
At HOALiving, the Community Specialist role can be more than an administrative position. It’s an opportunity to learn the association management business, develop valuable professional skills, and build a long-term career with a company that invests in its people.
EEOC Statement
HOALiving is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employment type
Full-Time

Work arrangement
No