Reservation & Sales Specialist

About the Role
The Reservation Sales Specialist is a people-person with a big heart for dogs. You’ll be the voice of Best Friends Fur Ever—turning inquiries into loyal clients by matching the right services to the right dogs. If you love talking to people, enjoy sales, and get excited helping pet parents plan amazing care for their pups, this role is for you.
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What You’ll Do
Serve as the first point of contact for prospective and existing clients
Introduce pet parents to our services, philosophy, and facility
Convert leads into reservations using our sales pipeline
Sell daycare, boarding, and add-on services with confidence and care
Respond promptly to phone and email inquiries using approved messaging
Perform outbound calls for confirmations, follow-ups, and promotions
Track daily sales activity and maintain accurate records
Meet or exceed established performance benchmarks
Partner with leadership to resolve client questions or concerns
Support special projects, events, and community outreach as needed
What We’re Looking For
Friendly, confident communicator who enjoys sales
Strong phone presence with the ability to personalize conversations
Organized, goal-driven, and comfortable multitasking
Genuine love for dogs and pet parents
Requirements
High school diploma or GED
1+ year of sales, call center, or front desk experience preferred
Comfortable working with computers and multiple systems
Ability to sit for extended periods and lift up to 25 lbs occasionally
Why You’ll Love It Here
Help pet parents every day
Supportive, energetic team culture
Sales role with heart—not pressure
Be part of a company that truly cares about pets

Employment type
Full time

Work arrangement
No