Security Supervisor

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The MSG Security Supervisor will be accountable for providing an exceptional guest experience throughout MSG’s venues as it relates to Event or Building Security. This role will focus on partnering within Venues, and across functions, to get work done through others in a fast paced and dynamic environment. Success in this role is demonstrated by creating a safe and secure environment without sacrificing an exceptional guest experience, committing to continuous learning and development, and achieving business results. The MSG Security Supervisor will report into the MSG Security Manager primarily based out of Radio City Music Hall.
What will you do?
Accountable for daily supervision and leadership of building and Event security officers.
Lead and develop front line colleagues ensuring employees are engaged, upbeat, and capable of delivering exceptional guest experiences in a safe and secure environment. Ability to work collaboratively with other departments to achieve company objectives, especially in emergency situations and times of crisis.
Ensure that all security officers are aware of their post and assignment responsibilities.
Ensure all security officers are in proper uniform and are not utilizing their mobile phones or other electronic devices for non-security related matters.
Assess, train, evaluate, and coach front line colleagues utilizing previous experience and company provided programs.
Responsible for various administration items such as scheduling, invoices, incident reports, daily reports, and documentation logs.
Responsible for ensuring that security office space and equipment is prepared to support security operations. Works with adjacent teams to address maintenance, custodial, and facility issues and improvements.
Addresses customer concerns, feedback, and suggestions in a timely and efficient manner.
May be tasked with managing or supporting additional security programs that facilitate security operations such as equipment inventory, conducting security advances and walkthroughs for visiting VIP’s, improving team processes, completing long term projects, and representing security leadership to other internal teams.
Supervision of Security Operations Center (SOC) staff and Building Security officers on occasion.
Communicate with and coordinate security matters with the SOC including request for video surveillance or other request for assistance as needed
Collaborate with other MSG departments, including Building Security, Guest Services, Production, and Building Operations, to ensure all personnel are working together to ensure a safe and secure environment.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
3+ years’ supervisory experience (preferred labor union experience) in the security, law enforcement, or military field, and preferably have knowledge of events, sports, and theatrer operations within an entertainment venue.
Previous security experience required, prior service as a non-commissioned officer in the U.S. military responsible for leading small units, training, and managing others would be ideal.
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization.
Demonstrated experience completing reports and documenting staff performance is essential.
Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship, adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
Demonstrated experience coaching, mentoring, and developing staff to perform at high levels and holding team accountable for achieving business goals and objectives.
Comfortable with managing conflict and responding to customer problems with a sense of urgency.
Ability to demonstrate success in managing multiple tasks while under tight deadlines.
Demonstrated experience in some or all of the following areas: guard workforce scheduling and management, conducting security advances, training security officers, responding to security emergencies, physical security project management, crowd management, and writing security policy.
Special Requirements
Must be willing to travel to other locations as needed.
Ability to work a flexible schedule including nights, have split days off, work weekends and holidays, in a 24 x 7 environment.
General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
Other duties, as assigned.
#LI- Onsite
Hourly Pay Range
$38