Level 1 Desktop Support Technician

We are a growing IT company; a great place to start and grow your career!
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
CCS is looking for a motivated technical professional to join our team as a Level 1 Desktop Support Technician! The technician is primarily responsible for quick response to deskside support tickets, addressing administration's needs. The technician will collaborate with fellow district IT staff members, Custom team members and third-party vendors.
What You'll Do:
Actively address tickets in the system, update, and close tickets
Support the staff and educational needs of a school building(s)
Prioritize daily activities including tickets and administrative requests
Support Windows workstations and Chromebooks
Troubleshoot laptops and desktops, optimize, reimage, or update ticket for repair
Install and troubleshoot peripherals like printers, scanners and interactive boards in an enterprise environment
Perform other job-related duties as assigned
What You Bring:
K-12 experience desired
A+ certification, industry recognized support certification
1-2 years’ experience in hardware and software support
Excellent customer service skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Excellent knowledge and troubleshooting skills including currently supported Windows OS, networking, wired and Wi-Fi installation and troubleshooting
Chromebooks and PC imaging
Knowledge of Windows & Chromebook troubleshooting and repair
Google Workspace
Working knowledge of Microsoft Active Directory, print queues, file shares
#IND
CCS Offers:
Competitive salaries
Comprehensive benefits including:
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.