Field Operations Associate

Why Verifone
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
What's Exciting About the Role
The Field Operations Associate is an integral role that provides technical expertise and support for secure key management, including server maintenance and monthly backup processes. This person will load software onto payment devices in our deployment facility to support operational deadlines. The Field Operations Associate will also address technical inquiries while collaborating with internal teams and customers to ensure successful product implementation and satisfaction.
Essential Duties and Responsibilities
Maintain technical knowledge regarding existing and new product deployment functionality.
Respond to inquiries relative to the technical aspects of the solution.
Validate requirements and business needs collected by technical sales analysts and engineers.
Maintain servers in the secure room and perform monthly backups.
Requirements
Bachelor’s Degree in Management Information Systems, Computer Science, or related field OR at least 2 years of experience in a technical services environment.
Experience using Microsoft Office tools.
Experience with server maintenance and backup procedures.
Familiarity with secure key management practices and compliance standards.
Understanding of software loading processes for payment devices.
Preferred Skills and Abilities
Strong verbal and communication skills.
Ability to collaborate with customers, sales, and technical resource personnel in a professional manner.
Able to analyze and resolve moderately complex technical problems.
Experience working in a multi-functional environment.
Understanding of customer environment, payment industry, and Verifone products and solutions
Ability to work autonomously with little supervision.
Our Commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.