Assistant Director Of Operations

Role Description The Vice President of Client Operations at GLENCORE DRC is a full-time remote role responsible for overseeing end-to-end client operations, ensuring service excellence, and driving operational efficiency across all accounts. This position leads cross-functional teams to deliver consistent, high-quality customer experiences, manage performance metrics, and implement best practices in service delivery. The role includes owning operational planning and execution, aligning client operations with business objectives, and collaborating with senior leadership on strategic initiatives and continuous improvement. The Vice President of Client Operations will also manage key client relationships, resolve escalated issues, oversee budgets and cost controls related to client operations, and provide regular reporting on performance, risks, and opportunities. Day-to-day activities involve monitoring operational workflows, guiding project execution, mentoring managers, and ensuring that all processes comply with company policies and applicable regulations.
Qualifications
Strong Operations Management and Project Management skills to lead complex, multi-site client operations and deliver against service-level commitments.
Demonstrated experience in P&L Management, including budgeting, forecasting, and cost optimization for client-facing operations.
Proven Customer Service leadership capabilities, with a track record of improving client satisfaction, managing escalations, and building long-term client relationships.
Strategic Planning expertise to design and implement operational strategies, process improvements, and scalability initiatives that support business growth.
Excellent leadership and people management skills, including mentoring senior managers, fostering collaboration, and driving accountability.
Strong analytical, problem-solving, and decision-making abilities, with proficiency in using data and KPIs to guide operational improvements.
Outstanding communication and stakeholder management skills, with the ability to work effectively across cultures and time zones in a remote environment.
Bachelor’s degree in Business, Operations Management, or a related field; an advanced degree (MBA or equivalent) is an advantage.
Experience in large-scale industrial, mining, or commodity-related operations is highly beneficial, along with familiarity with global regulatory and compliance standards.

Work arrangement
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