Quality Engineering & Automation Chapter Lead

Te Whiwhinga mahi | The Opportunity
This is an opportunity to lead and grow Contact's quality engineering and automation capability at a time when the discipline is evolving rapidly. You'll help shape how quality is embedded into our technology teams, lift capability across the chapter, and ensure we're adopting practices that support high-quality, reliable software delivery.
As Chapter Lead, you'll balance people leadership, capability development and technical guidance while remaining close enough to the work to coach, challenge and support teams. You'll work alongside engineering, delivery and technology leaders to strengthen quality engineering practices and build a culture of continuous improvement.
You'll be responsible for:
Developing the capability roadmap for quality engineering and automation
Growing and supporting a high-performing chapter through coaching, mentoring and career development
Establishing pragmatic quality standards, frameworks and engineering practices
Helping teams adopt modern approaches to automation, testing and quality engineering
Partnering closely with Domain Leads, Delivery Leads, Software Engineers and Data Engineers to improve delivery outcomes
Evaluating emerging tools, technologies and AI-driven opportunities that can enhance quality and efficiency
Ko wai koe | About You
We're looking for someone who brings a blend of technical credibility, leadership and influence. You might come from a quality engineering, automation or software engineering background, but however you've got there, you'll be comfortable working with technical teams to improve capability, establish good practices and help others succeed.
What you'll bring:
Strong understanding of quality engineering, automation and modern software delivery practices
Experience leading, coaching and developing technical people
The ability to influence across engineering, delivery and technology teams
Strong communication skills and a pragmatic approach to solving problems
A strategic mindset, balanced with a willingness to roll up your sleeves when needed
Useful, but not essential:
Experience improving quality engineering or automation capability at scale
Exposure to cloud, API, data or digital platform environments
Knowledge of CI/CD practices, quality engineering tooling, or relevant industry certifications
You won't need to tick every box. We're interested in people who are curious, adaptable and motivated to help teams deliver great outcomes. If you've built strong foundations in quality engineering and have experience helping others grow, we'd love to hear your story.

Employment type
Full-time

Work arrangement
Hybrid