Live opening · Posted 6 days ago

IT Support Specialist – Cloud Communication Platforms

Dental Design Smile Miami · Colombia (Remote)

Linkedin Yes

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At a glance

The key details from the original listing.

Posted 6 days ago

CompanyDental Design Smile Miami

LocationColombia (Remote)

Work modeYes

Source

ListedPosted 6 days ago

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About the role

Description supplied by the original job listing.

Remote, full-time | $12 per hour
About the Role
We are looking for a full-time IT Support Specialist to support the technical setup, maintenance, and troubleshooting of our business systems, with a focus on telephony and cloud communication platforms such as Twilio or similar tools.
The ideal candidate has a strong technical background and hands-on experience configuring phone systems, resolving calling issues, and supporting integrations between communication platforms and other business tools.
Responsibilities
Configure, maintain, and troubleshoot cloud telephony platforms such as Twilio or similar systems.
Manage phone numbers, call routing, forwarding, voicemail, and IVR menus.
Investigate and resolve issues with incoming and outgoing calls, connectivity, audio quality, and system access.
Support integrations between phone systems, CRMs, and other business applications.
Configure and troubleshoot communication workflows, system permissions, and user accounts.
Provide day-to-day IT support for software, connectivity, and access issues.
Monitor system performance and recommend improvements to reliability and efficiency.
Document configurations, technical issues, and troubleshooting procedures.
Work closely with management to understand operational needs and implement technical solutions.
Requirements
Hands-on experience supporting Twilio or a similar cloud telephony/VoIP platform is required.
Previous experience in IT support, technical support, systems administration, or a related role.
Experience configuring phone systems, call routing, and communication workflows.
Ability to troubleshoot calling, connectivity, and software integration issues independently.
Familiarity with APIs, webhooks, and integrations between business systems is a plus.
Strong problem-solving skills and attention to detail.
Ability to explain technical issues clearly to nontechnical team members.
Availability to work remotely full-time.
English or Spanish communication skills accepted.

Work arrangement
Yes

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