Salesforce Support Analyst

Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application.
Analyze, troubleshoot, and resolve application, workflow, and system issues.
Create debug logs, investigate the system level or module level break down of flows.
Triage tickets and tasks every day with business and update tracker and other documents.
Perform Salesforce administration activities including:
User management, roles, permissions, and access control
Manage Workflow rules, validation rules, and approval processes
Coordinate with integration and external systems teams to resolve integration related issues
Creates the support cases with Salesforce, Honeywell and other vendors and coordinate till closure.
Tracks Licenses, Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital.
Manage access, incident, problem, and change management activities in line with ITIL practices.
Perform root cause analysis (RCA) and implement preventive fixes.
Monitor system performance, conduct health checks, and ensure regulatory compliance.
Handle master data and disaster recovery management
Support code/configuration changes for enhancements and defect fixes
Assist in deployments, migrations, and release activities
Create technical related Knowledge articles for issue resolution, Technical support documents in Service Now
What are the top 3 skills required for this role?
Salesforce Admin
SQL Server

Work arrangement
Yes