Business Process Analyst

At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way – it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.
Our Values:
We Seek A Better Way: We pursue bold ideas, embrace complexity, and keep pushing forward.
We Make It Happen: We act with urgency, deliver with excellence, and always find a way.
We Are Stronger Together: We engage with empathy, align around what's best for Veracyte, and celebrate as one team.
We Care Deeply: We show up with integrity, kindness, and respect for one another.
The Position:
We are seeking a motivated Business Process Analyst to support Reimbursement Operations through process improvement, workflow optimization, and business transformation initiatives. This role will partner with Reimbursement Operations, IT, and external vendors to identify operational inefficiencies, document business requirements, and implement solutions that improve productivity, quality, reimbursement outcomes, and the patient experience.
The ideal candidate possesses strong analytical and process mapping skills and has experience supporting healthcare operations. This role will help drive initiatives involving workflow automation, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), Salesforce, XIFIN, Billing vendors, and system integrations that eliminate manual work and improve operational performance.
Key Responsibilities
Process Improvement & Operational Excellence
Analyze end-to-end revenue cycle workflows and identify opportunities to reduce manual effort, rework, and process variation.
Document current-state and future-state business processes using process maps, swimlane diagrams, and workflow documentation.
Conduct root-cause analysis to identify operational bottlenecks, delays, and quality issues.
Contribute to the development of recommendations to improve efficiency, scalability, compliance, and customer experience.
Collaborate with operational teams to standardize and optimize workflows across Reimbursement Operations.
Business Analysis & Requirements Management
Gather and document business requirements for operational and technology initiatives.
Create process flows, business requirements documents (BRDs), user stories, and acceptance criteria.
Support prioritization of enhancement requests and process improvement opportunities.
Perform impact assessments for proposed operational and system changes.
Assist business stakeholders in defining success metrics and operational KPIs.
Systems & Integration Support
Assist in documenting system integration requirements and operational workflows between platforms.
Collaborate with IT teams, vendors, and business users to ensure solutions meet operational needs.