Account Supervisor

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Account Supervisor
Location: Toronto, Ontario
About the role:
You'll be the connective tissue that holds strategy, creative, and delivery together across a financial services brand. Working across multiple projects simultaneously, you'll translate the brand’s business objectives and consumer insights into clear briefs, guide creative development, and present work that balances brand ambition with financial services precision. Success means delivering campaigns that move business metric while setting quality standards and elevating the team around you.
What you will be doing:
Act as the primary day-to-day client for the financial contact, building trusted relationships with stakeholders across divisions
Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements
Manage campaigns end-to-end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels
Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements
Develop and maintain project timelines, ensuring on-time delivery across multiple concurrent workstreams
Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards
Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact
Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines
Monitor campaign performance and translate results into actionable recommendations for future work
Identify ways to improve studio processes, workflows, and efficiency
Build strong working relationships within the organisation to surface new opportunities for the studio
Budget and Production Management
Track and manage project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation