Service Manager

ECL Group:
At ECL we enable the connections that keep New Zealand moving. We are New Zealand’s oldest, most reliable and trusted infrastructure services business.
Founded in 1957 we install, maintain, protect and repair New Zealand’s critical infrastructure. That’s the stuff that keeps us moving and connected with the stuff that fuels our lives – Fuel, Technology, EV charge solutions we all count on every day.
Our 250 staff are in 19 locations covering everywhere kiwis live, providing support 24 hours a day all year round. Our customers represent some of New Zealand's largest and most iconic brands; Z Energy, BP, Exxon Mobil, Foodstuffs, G.A.S, Woolworths and NZ Post.
About the role
We’re looking for a Service Manager to join one of New Zealand’s most established service and maintenance providers in the fuels industry. You’ll report to the Operational Manager North and lead end-to-end service delivery - people, customers, safety, and performance.
Your day-to-day will centre on:
Leading, coaching and developing field teams to deliver right-first-time outcomes.
Front-footing customer relationships with regular on-site engagement.
Owning safety, quality and compliance standards at every job.
Taking accountability for branch performance - planning resources, managing contracts, and lifting productivity.
Tracking the numbers (budget, margin, pricing) and spotting growth opportunities.
You’re comfortable having the tough conversations, you value transparency, and you take full ownership of your business unit’s results.
About you:
Strong grasp of maintenance services, contract management and field operations.
Proven leadership that builds a positive, inclusive, high-performance culture.
Confidence managing HR and HSE processes and documentation.
Commercial acumen across budgets, branch financials and pricing.
A proactive approach to business development and customer care.
Clear, professional communication—written and verbal.
What We Offer:
We offer a competitive salary and the opportunity to be part of a friendly, high-performing team that makes a difference every day. ECL Group provides great career development opportunities, a strong focus on employee wellbeing, and a positive, safety-first workplace culture.
Ready to Apply?
We encourage you to apply for this role even if you don’t tick every box. Research shows that some candidates hesitate if they don’t meet every requirement—let’s change that. At ECL Group, we value diversity and inclusion and welcome applications from people of all backgrounds.
If you're a dependable and adaptable team player with a passion for delivering quality outcomes, we’d love to hear from you. Click Apply Now and take the next step in your career with ECL Group.
For a confidential chat contact our Talent Advisor Amber George on 021328629

Employment type
Permanent Full-Time

Work arrangement
No