Patient Financial Services Representative

Building Location:
Business Service Center
Department
1006100 PATIENT FINANCIAL SVCS - EH SS
Job Description
Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.
Education Qualifications
Required Qualifications:
Experience with handling cash payments, self-pay collections and exceptional customer service skills.
Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs
Preferred Qualifications
Experience in customer service, call center and/or collections
Fte
Licensure/Certification Qualifications:
1
Possible Remote/Hybrid Option
Remote
Shift Rotation
Day Rotation (United States of America)
Shift Start Time
8am / 8:45am
Shift End Time
4:30 / 5:15pm
Weekends
NO
Holidays
No
Call Obligation
No
Union
DC USWA Main & Neighborhoods (DCUMN)
Compensation Range
$18.69 - $27.85
Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

Work arrangement
Yes