Receptionist

Main Purpose
The Receptionist must understand the importance of creating a positive and professional first impression on callers and visitors.
To provide a concierge image of:
Being helpful and approachable to our guests and internal staff
To focus and to provide the very best in “guest service”
Reception Areas must always be in a “clean and neat” environment
Key Responsibilities
Attend to phone calls and transferring them to the appropriate person or department. Taking messages and forwarding them to the appropriate person, if needed
Demonstrate keen awareness and initiative at the reception area, identifying needs early and ensuring efficient, friendly and professional service
Manage all mail and courier activities, including letterbox collection, distribution and documentation
Regular updates of the telephone directory
Knowledgeable in operating procedures for coffee machines, kitchen appliances and meeting room equipment
Manage all booking arrangement for meetings and video conferences dial in setup
Respond to requests for changing of lighting tubes, air-conditioning, toilet malfunctioning, etc and liaise with building maintenance team to service the requests
Attend to guests and serving of beverages and meals
Ordering and collection of food for Breakfast/Lunch meetings and Board meetings
Setting up tables and chairs for meal service
May be asked to work on some weekend for events and meetings
Assist with catering orders for events and meetings
Manage and maintain accurate inventory records for dining and pantry items, including cutlery, glassware, serving wares, other pantry supplies and stationery for meeting rooms
Observe and respond proactively to visitor flow, meeting room usage, and office activities
Knowledge, Skills and Abilities
Minimum 3 years of relevant experience
Ability to communicate effectively with team members to ensure smooth daily operations
Ability to work in diverse environment
Understand the necessity for confidentiality
Motivated, Enthusiastic, Organised and Able to Multitask
Relevant experience with good telephone etiquette
Demonstrate punctuality, reliability, and good teamwork
Diploma and above